Timothy J. Green Jr
Newnan
Summary
Compassionate Medical Assistant with a solid background in healthcare operations. Expertise in managing high-volume patient communications, insurance verification, and EMR systems while ensuring HIPAA compliance. Recognized for enhancing patient satisfaction through effective coordination and exceptional clinical support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Healthy Feet Podiatry
Tampa
10.2025 - Current
- Manage high-volume inbound and outbound patient communications in a busy podiatry practice
- Coordinate patient scheduling through phone inquiries, follow-up calls, and online appointment requests
- Perform patient check-in and check-out procedures while maintaining accurate patient records
- Verify insurance eligibility, benefits, and authorizations to ensure accurate patient coverage
- Collect copayments and payments for medical services while maintaining accurate financial documentation
- Update demographic and medical information within EMR systems while ensuring HIPAA compliance
- Provide professional customer service and support to patients, providers, and clinical staff
Medical Assistant
Pulmonary Associates of Tampa
Tampa
11.2019 - 10.2025
- Assisted physicians with clinical procedures including vital signs, EKGs, spirometry, INR testing, glucose testing, and intramuscular injections
- Administered nebulizer treatments and provided patient education with accurate EMR documentation
- Supported prescription processing, prior authorizations, and medication management workflows
- Managed front office operations including appointment scheduling, insurance verification, referrals, and patient intake
- Processed 30+ patient check-ins daily while handling high-volume inbound calls in a fast-paced specialty practice
- Collected copayments, maintained billing documentation, and completed superbills accurately
- Maintained exam room cleanliness and ensured HIPAA-compliant patient care environments
Customer Service Representative
Maximus
Riverview
10.2022 - 01.2025
- Guided consumers through healthcare.gov enrollment and financial assistance applications
- Managed high volume of calls, delivering accurate information and swiftly resolving account issues to enhance customer satisfaction
- Assisted with password resets, account linking, and account recovery while maintaining HIPAA compliance
- Handled escalated calls and submitted cases to appropriate departments following internal policies and procedures
- Accurately documented consumer interactions and maintained service quality standards
- Completed all required federal training and consistently met compliance expectations
- Addressed customer inquiries and efficiently resolved issues, contributing to positive customer experiences
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer problems with knowledgeable and friendly service, fostering high levels of customer satisfaction
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted clients with product troubleshooting and issue resolution.
Education
Diploma - Medical Assistant
Concorde Career Institute
Tampa, FL06-2020
High School Diploma -
West University Charter High School
Tampa, FL01-2014
Skills
- Electronic Medical Records (EMR/EHR)
- HIPAA Compliance
- Appointment Scheduling
- Insurance verification
- Patient Check-In & Check-Out
- Clinical support
- Billing assistance
- Office operations
- Call Center Operations
- Data entry
- Patient education
- Compassionate Communication
Certification
Certificate of Completion: HIPAA, Ethics, and Compliance Training
Personal Information
Title: Medical Assistant | Patient Care Coordinator | Medical Office Specialist
Timeline
Patient Care Coordinator
Healthy Feet Podiatry
10.2025 - Current
Customer Service Representative
Maximus
10.2022 - 01.2025
Medical Assistant
Pulmonary Associates of Tampa
11.2019 - 10.2025
Diploma - Medical Assistant
Concorde Career Institute
High School Diploma -
West University Charter High School