Estefany Lopez
McMinnville,TN
Summary
Friendly and dedicated bilingual Patient Service Representative and Interpreter with over 4 years of experience in healthcare settings. Adept at creating welcoming environments for patients, accurately handling medical records, and facilitating seamless communication between providers and Spanish-speaking clients. Committed to supporting high-quality care and ensuring smooth front-office and administrative workflow. Enthusiastic team player with excellent communication, customer service, and organizational skills.
Overview
8
8
years of professional experience
Work History
Patient Service Representative | Medical Interpreter | Social Media Coordinator
Namaste Wellness and Aesthetics
McMinnville, TN
03.2020 - Current
- Serve as the primary bilingual (Spanish/English) staff member, facilitating communication between providers and patients with professionalism and compassion.
- Manage high-volume phone traffic, fielding patient questions, scheduling appointments, and coordinating follow-ups.
- Handle all front desk operations, including patient intake, insurance verification, payments, and maintaining accurate patient records.
- Oversee all medical records, ensuring timely and secure processing of incoming and outgoing requests.
- Support billing operations by reviewing patient balances, processing payments, and coordinating with billing specialists.
- Create and manage social media content to promote clinic services, engage patients, and maintain an active online presence.
- Collaborate with clinical and administrative teams to improve workflow and enhance the patient experience in a fast-paced, high-demand environment.
- Known for building strong, respectful relationships with both patients and staff through empathy, reliability, and clear communication.
Waitress
Jalisco Mexican Grill
McMinnville, TN
05.2017 - 07.2020
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders, suggested menu items, and handled payments efficiently.
- Maintained clean service areas and restocked supplies as needed.
- Communicated clearly with kitchen staff and resolved guest concerns promptly.
Education
Associate Of Applied Business - Health Administration
Motlow State Community College
McMinnville, TNHigh School Diploma - undefined
Warren County High School
McMinnville, TN05.2015
Skills
- Bilingual (English/Spanish)
- Front Desk Operations
- Medical Records Management
- Patient Intake & Registration
- Insurance Verification & Billing
- High-Volume Call Handling
- Social Media Management
- Professional Phone Etiquette
- Accurate Translation & Interpretation
- Problem Solving & Conflict Resolution
Languages
Spanish
Timeline
Patient Service Representative | Medical Interpreter | Social Media Coordinator
Namaste Wellness and Aesthetics
03.2020 - Current
Waitress
Jalisco Mexican Grill
05.2017 - 07.2020
High School Diploma - undefined
Warren County High School
Associate Of Applied Business - Health Administration
Motlow State Community College