Alexandra Rivera
Cromwell,CT
Summary
Hardworker successful experience in fast-paced work setting. A team-player, detail oriented, multitasker. Responsible, punctual and productive professional when working with little to no supervision. Bilingual English and Spanish speaking. Highly motivated, work well as a team and individually. Attentive when handling personal information such as credit card information.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Charter Oak Health Center
Hartford, CT
01.2023 - 09.2024
- Answer incoming calls, schedule appointments.
- Process payments using cash and credit cards, maintain accurate records of transactions.
- Maintain patient medical records to keep information complete and up-to-date.
- Enter patient demographic and insurance data into electronic medical record system.
- Handle customer service inquiries in person, via telephone.
- Provide excellent customer service to patients and medical staff.
- Greet and assist patients with check-in procedures.
- Manage patient registration process, confirming data accuracy and completeness.
Retail
Hartford Baking Company
West Hartford, CT
09.2021 - 01.2023
- Great Customer Service
- Bilingual (English/Spanish)
- Attention to detail and problem solving
- Answering phones
- Taking orders
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Cleaning /Maintenance Worker
Xfinity Theater
06.2021 - 08.2021
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals and materials properly and with caution.
Crew Member
DiBella's Subs
02.2020 - 06.2021
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
New Britain High School
New Britain, CT06.2021
Skills
- Attention to Detail
- Safety and Cleanliness Standards
- Available Nights, Weekends and Holidays
- Bilingual (English/Spanish)
- Customer Service
- Flexible Hours
Timeline
Patient Service Representative
Charter Oak Health Center
01.2023 - 09.2024
Retail
Hartford Baking Company
09.2021 - 01.2023
Cleaning /Maintenance Worker
Xfinity Theater
06.2021 - 08.2021
Crew Member
DiBella's Subs
02.2020 - 06.2021
High School Diploma -
New Britain High School