Debra Spicer

Patient Service Representative

Delaware Imaging Network/Radnet Aka Papastavros

09.1999 - 12.2022

Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Handled sensitive patient concerns with professionalism and empathy.
Filed and maintained patient records in accordance with HIPAA regulations.
Improved overall patient registration process by implementing new procedures and training team members accordingly.
Promoted positive work environment through effective team collaboration and open communication channels.
Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
Developed strong relationships with patients and their families to provide exceptional customer service at all times.
Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
Coordinated with other departments to ensure seamless delivery of services throughout the patient journey.
Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
Verified patient insurance eligibility and entered patient information into system.
Provided excellent customer service to patients and medical staff.
Greeted and assisted patients with check-in procedures.
Answered incoming calls, scheduled appointments and filed medical records.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Facilitated communication between patients and various departments and staff.
Engaged with patients to provide critical information.
Followed document protocols to safeguard confidentiality of patient records.
Responded to inquiries by directing calls to appropriate personnel.
Helped address client complaints through timely corrective actions and appropriate referrals.
Trained new staff on filing, phone etiquette and other office duties.
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.