ASHTON BOSSONE
Brunswick,OH
Summary
Licensed insurance professional with proven success in client service and benefits program optimization. Expertise in managing agency operations and leading teams to resolve complex claims efficiently. Strong relationship-building skills with carriers to achieve favorable outcomes. Proficient in customer success strategies, strategic marketing, and process improvement to enhance client retention and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Client Services & Strategic Marketing
Campana Insurance
01.2024 - 08.2025
- Directed the full client lifecycle from onboarding to renewal, ensuring service excellence and retention.
- Maintained clients through personalized acquisition and retention strategies.
- Negotiated directly with carriers to secure favorable benefits packages and resolve escalated claims.
- Implemented marketing strategies that increased social media engagement by 35%.
- Utilized CRM systems including Benelinx, AgencyBloc, and BenefitPoint for client tracking and service delivery.
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.
Employee Benefits Specialist
Group Management Services
06.2021 - 12.2023
- Managed benefits enrollment for 300+ employees across multiple client accounts.
- Presented benefits options in clear, client-focused terms to improve plan understanding.
- Resolved benefit issues with a 95% first-contact resolution rate.
- Ensured compliance with ACA, HIPAA, COBRA, and ERISA regulations.
- Ensured compliance with federal, state, and local regulations related to employee benefits.
- Handled inquiries from employees regarding their benefit plans and claim procedures.
- Processed employee benefits applications, changes, and terminations in timely manner.
- Assessed eligibility of employees for various benefit programs.
Administrative Specialist
Cleveland Clinic
02.2020 - 05.2022
- Directed patient inquiries and coordinated specialty referrals.
- Provided guidance on policies, procedures, and resources to patients and families.
- Collaborated with medical staff to resolve patient concerns and improve satisfaction.
- Delivered range of basic and advanced clerical support for daily and special project needs.
- Promoted productivity by coordinating schedules, meetings and correspondence.
Employee Benefits & Compliance Specialist
Progressive Insurance
12.2016 - 02.2020
- Administered benefits for 2,000+ employees, including enrollments, changes, and terminations.
- Partnered with HR leadership to review plan offerings and ensure regulatory compliance.
- Analyzed employee benefits programs and recommended improvements.
- Maintained accurate records of employee enrollments, terminations, and changes in benefit elections.
Education
Associate - Psychology
Stark State College
North Canton, OH01.2020
Associate - Criminal Justice
Stark State College
North Canton, OH01.2020
Skills
- RFP Process & Plan Analysis
- CRM: Benelinx, AgencyBloc, BenefitPoint
- Performance measurement
- Problem solving
- Marketing & Social Media Management
- Microsoft Office Suite
- Client relationship management
- Event Coordination & Outreach
- Benefits administration
- Employee benefits compliance
- Client lifecycle management
Certification
1563908 Individual, Resident, Accident & Health, Life, Ohio
Volunteer Experience
- American Foundation for Suicide Prevention, Participate in annual awareness and fundraising walks to support suicide prevention, promote mental health resources, and honor those affected by suicide.
- Friendship Animal Protective League, Volunteer time and skills to support animal welfare initiatives, including fundraising events, adoption support, and public education on responsible pet ownership.
- Relay for Life - American Cancer Society, Contribute to community fundraising events in support of cancer research, patient services, and survivor recognition programs.
Timeline
Director of Client Services & Strategic Marketing
Campana Insurance
01.2024 - 08.2025
Employee Benefits Specialist
Group Management Services
06.2021 - 12.2023
Administrative Specialist
Cleveland Clinic
02.2020 - 05.2022
Employee Benefits & Compliance Specialist
Progressive Insurance
12.2016 - 02.2020
Associate - Psychology
Stark State College
Associate - Criminal Justice
Stark State College
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