Ashton Burns
Eros,LA
Summary
Dedicated professional with a strong commitment to customer service excellence. Seeking an entry-level position. Demonstrates rapid learning of products and services, ensuring effective support and satisfaction. Proven ability to communicate clearly and solve problems efficiently in high-pressure environments. Consistently meets organizational goals through organized and adaptable practices.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Registered Line Technician
Little Sparrow LLC
02.2025 - 11.2025
- Delivered 1:1 ABA therapy to children with Autism Spectrum Disorder under the supervision of a BCBA
- Implemented individualized behavior intervention plans with a focus on skill acquisition, behavior reduction, and communication development.
- Collected accurate, real-time data on client progress and behavior
- Supported clients in developing social, communication, daily living, and academic skills through evidence-based ABA techniques
- Maintained a safe, structured, and positive environment to promote client success and independence
- Participated in ongoing training and team meetings to review client progress and ensure fidelity of interventions
Temp – Lash Consultant
Amazing Lash Studio
09.2024 - 12.2024
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
- Enhanced client satisfaction by providing personalized lash consultations and recommending suitable products.
- Consistently booked appointments efficiently while managing cancellations or rescheduling requests promptly.
- Maintained a professional demeanor at all times, representing the salon brand positively to clients and peers alike.
- Utilized social media platforms effectively for promotion, generating new leads, and increasing brand awareness within the community.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Consulted with clients to understand desired look and discuss available lash options.
- Answered phone calls and emails to schedule client appointments.
Assistant Manager
Family Dollar
09.2023 - 12.2023
- Managed store operations, including opening and closing procedures
- Handled cash operations, deposits, and secure cash storage
- Provided outstanding customer service
- Performed stocking and sales tasks to maintain store readiness
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Assistant Manager
Amazing Lash Studio
08.2022 - 05.2023
- Oversaw daily operations, including cash handling and customer service
- Managed appointments and sales using Mindbody software
- Conducted membership and retail sales
- Collaborated with lash technicians to meet customer needs
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Retail Assistant Manager
Rue21
02.2020 - 08.2022
- Led team in delivering excellent customer service and driving sales
- Managed cash operations, including deposits and register handling
- Maintained a presentable sales floor and efficient checkout process
- Completed daily reports and paperwork
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Trained and developed new employees for ease of transition into team.
- Uphold company customer service standards to provide customers with outstanding service and friendly environment.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Education
Online Certificate - Health Information Technology, Medical Coding
Shelton State Community College
Tuscaloosa, AL12-2025
Phlebotomy Technician -
Carter’s Career Center
Monroe, LA01.2024
GED -
Louisiana Delta Community College
Monroe, LA01.2013
Skills
- Customer service excellence
- Cash handling and management
- Retail sales and management
- Inventory control
- Appointment scheduling
- Team leadership
- Office equipment proficiency
- Microsoft Office Suite
- Mindbody software
- POS systems
- Critical thinking skills
- Medical coding expertise
- Behavior analysis
- Organizational skills
- Detail orientation
- Multitasking
- Educating customers
- Attention to detail
- Problem-solving aptitude
- Team building
Certification
Basic Life Support Certification (BLS)
Timeline
Registered Line Technician
Little Sparrow LLC
02.2025 - 11.2025
Temp – Lash Consultant
Amazing Lash Studio
09.2024 - 12.2024
Assistant Manager
Family Dollar
09.2023 - 12.2023
Assistant Manager
Amazing Lash Studio
08.2022 - 05.2023
Retail Assistant Manager
Rue21
02.2020 - 08.2022
Online Certificate - Health Information Technology, Medical Coding
Shelton State Community College
Phlebotomy Technician -
Carter’s Career Center
GED -
Louisiana Delta Community College