Ashton Caruthers
Fredericksburg,VA
Summary
Loyal and dedicated GEICO team member with a passion for helping others and a strong commitment to delivering excellent service. Throughout my career, I have embraced new challenges, built meaningful relationships with customers and colleagues, and continuously looked for opportunities to learn and grow. I take pride in my work ethic, adaptability, and ability to handle complex situations with professionalism and empathy. I am excited to continue developing my skills within the Casualty Department, contribute to the team’s success, and grow my long-term career with a company that has been an important part of my professional journey.
Overview
7
7
years of professional experience
Work History
Attorney Repped - TCR2
GEICO
09.2025 - Current
- Led initiatives to enhance communication between clients, attorneys, and insurance companies for smoother claim resolutions.
- Conducted thorough investigations into disputed claims, ensuring fair outcomes through meticulous documentation and reporting.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Interviewed relevant parties to determine claim denial or settlement.
- Documented and tracked claims approval process and communicated status monthly with claimants, attorneys and in-house personnel.
- Consistently met or exceeded performance metrics for claims handling quality, productivity, and customer service.
Unrepped - TCR2
GEICO
01.2025 - 09.2025
- Investigated incidents by gathering information from claimants, witnesses, and medical professionals.
- Evaluated bodily injury claims to ensure compliance with policies and regulations.
- Negotiated settlements with claimants while maintaining strong communication throughout the process.
- Reviewed medical records and documentation to assess claim validity and determine liability.
- Developed strategies to streamline claims processing, reducing turnaround time and improving client satisfaction.
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
Coverage/Damage Claims Specialist
GEICO
10.2019 - 01.2025
- Analyze and assess coverage and damage claims to identify potential fraud and ensure accurate and fair settlements for customers.
- Utilize communication skills to effectively liaise between customers and insurance providers, ensuring prompt and accurate resolution of coverage and damage claims.
- Collaborate with the legal team to ensure compliance with state regulations and laws related to coverage and damage claims, minimizing legal risks.
- Implement continuous learning and development opportunities for the coverage/damage claims team to stay updated on industry regulations, best practices, and customer service trends, enhancing the efficiency and quality of claims processing.
- Utilize advanced technology tools and software to streamline claims processing, enhance efficiency, and improve accuracy in assessing coverage and damage claims, ultimately reducing processing times.
Education
Cosmetology License - undefined
Graham Webb Cosmetology School
Washington, DC12.2018
Skills
- Customer Service
- Problem Solving
- Time Management
- Conflict Resolution
- Negotiation
- Document review
- Ethics and professionalism
- Investigation skills
- Settlement negotiation
Timeline
Attorney Repped - TCR2
GEICO
09.2025 - Current
Unrepped - TCR2
GEICO
01.2025 - 09.2025
Coverage/Damage Claims Specialist
GEICO
10.2019 - 01.2025
Cosmetology License - undefined
Graham Webb Cosmetology School