Stayci Blea
Virginia Beach,VA
Summary
Proven leader with a track record of enhancing team productivity and motivating and building positive team dynamics. Practical problem solver with excellent issue and conflict resolution skills. Skilled in effective communication and multitasking. Adept at driving results through employee motivation and attention to detail.
Overview
14
14
years of professional experience
Work History
TCR2/Demand 1 Supervisor
GEICO
08.2016 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Played a strong role in transitioning from TCR2 to Demand 1 claims handling, processes and job expectations.
- Demonstrate commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
TCR1 Supervisor
GEICO
11.2011 - 08.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed a hybrid liability and FL/NY PIP team.
CSR Supervisor
GEICO
04.2010 - 11.2011
- Managed high-volume call center operations, ensuring timely responses to customer inquiries.
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
- Supervised one of two teams that piloted the Atlas rollout as the company steered away from ECF.
Education
Bachelor of Arts - European History
University of Northern Colorado
Greeley, CO12.1997
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Complex Problem-Solving
Multitasking
Attention to Detail
Time Management
Effective Communication
Timeline
TCR2/Demand 1 Supervisor
GEICO
08.2016 - Current
TCR1 Supervisor
GEICO
11.2011 - 08.2016
CSR Supervisor
GEICO
04.2010 - 11.2011
Bachelor of Arts - European History
University of Northern Colorado
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