ASHTON CHODY
Murrieta Hot Springs Resort
Murrieta,CA
18
years of professional experience
Experienced operations and wellness leader with a strong track record of leading teams, improving operational efficiency, and creating exceptional guest experiences. Skilled in developing and implementing operational strategies, managing budgets and resources, building strong vendor relationships, and driving revenue performance. Recognized for taking on increasing levels of responsibility, developing high-performing teams, improving service standards, and successfully leading new initiatives from concept through execution. Adaptable, solutions-oriented, and committed to delivering results while maintaining a high standard of service.
Work History
Spa Manager
2 Years 11 Months- Helped build and launch the spa from the ground up as part of a new business opening, establishing operational standards, procedures, inventory systems, vendor relationships, and guest service expectations.
- Oversee the daily operations of the spa facilities, ensuring exceptional guest experiences, service quality, and operational efficiency.
- Manage spa sourcing, purchasing, and retail inventory, maintaining appropriate product levels while controlling costs and minimizing waste.
- Manage monthly departmental budgets and expenses, maintaining strong financial discipline while consistently exceeding forecasted sales and supporting overall spa profitability.
- Oversee staff scheduling, training, development, and performance, fostering a strong team culture and consistent service delivery.
- Develop and maintain vendor relationships, sourcing high-quality products and services while ensuring alignment with operational and financial goals.
- Implement and maintain inventory management processes to support product availability, cost control, and efficient spa operations.
- Identify and implement opportunities to improve operational processes, guest experiences, revenue generation, and overall departmental performance.
Manager Spa & Fitness
2 Years- Led spa tours for new members to familiarize guests with services provided.
- Greeted spa guests warmly to create positive first impression of establishment.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw operations by managing activities related to Spa & Fitness departments training, treatment procedures, budget maintenance, insurance, inventory management and marketing.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Developed and implemented marketing strategies.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Responded to customer inquiries or complaints.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Spa Services Manager
1 Year 7 Months- Led spa tours for new members to familiarize guests with services provided.
- Greeted spa guests warmly to create positive first impression of establishment.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw operations by managing activities related to Spa & Fitness departments training, treatment procedures, budget maintenance, insurance, inventory management and marketing.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Developed and implemented marketing strategies.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Responded to customer inquiries or complaints.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Wellness Manager
7 Months- Promoted to Wellness Manager with expanded leadership responsibilities while continuing to oversee Spa operations, adding bathhouse operations, wellness programming, activities, retreats, retail, and the overall wellness guest experience.
- Oversee day-to-day bathhouse operations, including day passes, guest flow, facility readiness, service standards, and operational efficiency.
- Lead wellness programming and oversee instructors across a diverse range of experiences, including yoga, sound baths, sauna aromatherapy, and other wellness activities.
- Oversee the planning and execution of retreats and special wellness experiences, coordinating programming, setup, operations, and cross-department needs.
- Lead guest service standards and training across wellness operations, contributing to a 68% increase in guest satisfaction with guest service.
- Oversee sourcing, purchasing, inventory, and vendor relationships for the bathhouse and expanded retail operation, ensuring the product offering supports both the guest experience and business needs.
Esthetician
11 Years 6 Months- Responsible for performing a variety of facials, body treatments, and spray tans to improve, increase and maintain the health and appearance of the skin, as well as providing exceptional customer service
- Appeared on channel 5 news segment on our spa
- Had an article published on Access Hollywood website with my do it yourself homemade skincare products.
Education
Esthetician License
Skills
Strong communication skills both verbally and written.
Well organized
Adaptability
Time management
Problem solving
Teamwork
Decision-making
Microsoft Outlook
Team Management
Time Management
Motivational Leadership
Team Meetings
Maintaining Clean and safe Work Areas
Employee Performance Reviews
Judgment and Decision-Making
Microsoft Windows
Staff Development
Microsoft Excel
Timeline
Wellness Manager
Murrieta Hot Springs Resort
2026.01 - CurrentRead More
Spa Manager
Murrieta Hot Springs Resort
2023.09 - CurrentRead More
Manager Spa & Fitness
Golden Door Spa
2021.09 - 2023.09Read More
Spa Services Manager
Golden Door
2020.02 - 2021.09Read More
Esthetician
Golden Door Spa
2008.08 - 2020.02Read More
Palomar Institute of Cosmetology
Esthetician License
Read More