Melanie Geiger
Winter Park,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, invoicing, database management, contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Spa Manager
Hand and Stone Massage and Facial
Bay Shore, NY
03.2022 - Current
- Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
- Used social media content on Instagram, Facebook and LinkedIn to build revenue.
- Hired, led and provided performance management for spa employees.
- Documented client records and information.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Recruited, trained and monitored performance for [Number] employees.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
- Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Established employee payroll files and updated existing files with new information.
- Identified, researched and resolved issues with hours worked.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
Manager/Receptionist
Opulence New York
Babylon, NY
09.2018 - 02.2022
- Answering phones, setting appointments, assisting our therapists
- Help making decisions for the business and making the schedule.
- Greeted customers, answered general questions and directed to appropriate locations.
- Organized and maintained documents, files and records.
- Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
Manager
AVENUE CLOTHING STORE
North Babylon, NY
09.2017 - 11.2019
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Target Electronics Team Member
Target
Bayshore, NY
11.2013 - 08.2017
- Customer service, stocking, price change
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Generated brand awareness and positive product impressions to increase sales.
Cashier
- Sales, detailing the store, opening and closing the store
Education
High School Diploma -
Brentwood High School
Brentwood, NY06.1994
Skills
- Multitasking and Organization
- Staff Supervision
- Teamwork and Collaboration
- Multi-Line Phone Systems
- Telephone Etiquette
- Time Management
- Data Confidentiality
- Problem-Solving
- Team Leadership
- Friendly and Professional
- Data Entry
- Attention to Detail
- Written and Verbal Communication
- Organized and Efficient
- Appointment Setting
- Training and Development
- Report Preparation
- Calendar Management
- Customer Service
- Planning and Prioritization
- Operational and Financial Reporting
- Complaint Resolution
- Payroll Oversight
- Vendor Relations
- Staff Scheduling
- Records and Database Management
- Performance Evaluations
- Policy Management
- Hiring and Terminations
- File Management
- Conflict Resolution
- Data Archiving
- Proofreading and Editing
- Patient and Courteous
- Office Activity Coordination
- Interviewing and Hiring
- Work Planning
- Workflow Management
- Opening and Closing
- Supervision & Leadership
- Problem Resolution
- Computer Skills
- Flexible Schedule
- Reliable & Trustworthy
- People Skills
- Good Work Ethic
- Microsoft Office
- Friendly, Positive Attitude
Additional Information
- Authorized to work in the US for any employer
Timeline
Spa Manager
Hand and Stone Massage and Facial
03.2022 - Current
Manager/Receptionist
Opulence New York
09.2018 - 02.2022
Manager
AVENUE CLOTHING STORE
09.2017 - 11.2019
Target Electronics Team Member
Target
11.2013 - 08.2017
Cashier
High School Diploma -
Brentwood High School