Michelle Denman
Shreveport,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
Work History
Spa Manager
Spa Concepts Salon & Spa
11.2018 - Current
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Led spa tours for new members to familiarize guests with services provided.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Maintained front desk workstation by keeping it clean and organized.
- Managed inventory control, reducing waste and lowering product costs.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Utilized promotions, print and digital marketing to attract new clients.
- Greeted spa guests warmly to create positive first impression of establishment.
Operations Manager
Charming Charlie
10.2014 - 11.2018
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Front Desk Manager
Destiny Day Spa
09.2009 - 10.2014
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Attended staff meetings and brought issues to attention of upper management.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Sales Representative
Pacsun
02.2009 - 09.2013
- Used in-store system to locate inventory and place special orders for customers.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
North Caddo High School
Vivian, LA08.2009
Skills
- Hiring procedures
- Internal Auditing
- Promotions coordination
- Program direction
- Schedule Management
- Spa operations
- Appointment Scheduling
- Employee Supervision
- Staff Training
- Employee Coaching
- Upselling Services
- Schedule Coordination
- Performance review
- POS System Operation
- Staff Management
- Attention to Detail
- Time Management
- Dependable and Responsible
- Problem-Solving
- Multitasking Abilities
- Multitasking
- Supervision and leadership
- Team building
- Interpersonal Communication
- Computer Skills
Timeline
Spa Manager
Spa Concepts Salon & Spa
11.2018 - Current
Operations Manager
Charming Charlie
10.2014 - 11.2018
Front Desk Manager
Destiny Day Spa
09.2009 - 10.2014
Sales Representative
Pacsun
02.2009 - 09.2013
High School Diploma -
North Caddo High School
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