Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Denman

Shreveport,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

15
15
years of professional experience

Work History

Spa Manager

Spa Concepts Salon & Spa
11.2018 - Current
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Led spa tours for new members to familiarize guests with services provided.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Maintained front desk workstation by keeping it clean and organized.
  • Managed inventory control, reducing waste and lowering product costs.
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Greeted spa guests warmly to create positive first impression of establishment.

Operations Manager

Charming Charlie
10.2014 - 11.2018
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Front Desk Manager

Destiny Day Spa
09.2009 - 10.2014
  • Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
  • Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
  • Attended staff meetings and brought issues to attention of upper management.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.

Sales Representative

Pacsun
02.2009 - 09.2013
  • Used in-store system to locate inventory and place special orders for customers.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

North Caddo High School
Vivian, LA
08.2009

Skills

  • Hiring procedures
  • Internal Auditing
  • Promotions coordination
  • Program direction
  • Schedule Management
  • Spa operations
  • Appointment Scheduling
  • Employee Supervision
  • Staff Training
  • Employee Coaching
  • Upselling Services
  • Schedule Coordination
  • Performance review
  • POS System Operation
  • Staff Management
  • Attention to Detail
  • Time Management
  • Dependable and Responsible
  • Problem-Solving
  • Multitasking Abilities
  • Multitasking
  • Supervision and leadership
  • Team building
  • Interpersonal Communication
  • Computer Skills

Timeline

Spa Manager

Spa Concepts Salon & Spa
11.2018 - Current

Operations Manager

Charming Charlie
10.2014 - 11.2018

Front Desk Manager

Destiny Day Spa
09.2009 - 10.2014

Sales Representative

Pacsun
02.2009 - 09.2013

High School Diploma -

North Caddo High School

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Michelle Denman