Courtney Vrablik
El Paso,TX
Summary
Licensed Esthetician, Receptionist, & Supervisor with over 7 years of experience. I excels in leading teams and providing top-notch skincare services. I demonstrate a unique blend of leadership, time management, and problem-solving skills, coupled with an in-depth understanding of medical terminology and hygiene standards. I am also proficient in managing multi-line phone systems, scheduling appointments, greeting visitors, and handling administrative tasks efficiently. I have strong communication skills, a friendly demeanor, and a knack for solving problems and addressing inquiries promptly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spa Manager
Woodhouse Day Spa
2024.05 - Current
- Promoted a culture of continuous improvement within the team through regular reviews, retrospectives, and staff development opportunities.
- Provided technical leadership in designing, building, testing, and deploying complex software solutions.
- Established comprehensive monitoring systems to ensure maximum uptime for mission-critical applications.
- Organized special events like bridal parties or corporate retreats that generated additional revenue streams for the spa.
- Boosted client retention rates through excellent communication skills and active listening during consultations.
- Implemented inventory control measures to reduce costs while maintaining high-quality products for treatments.
- Ensured compliance with state regulations for licensing, sanitation, facility maintenance, and safety protocols.
- Implemented a client referral program, incentivizing loyal customers to spread the word about their positive experiences at the spa.
- Increased spa revenue by developing and promoting new treatments, packages, and seasonal specials.
- Coordinated staff schedules to optimize efficiency and improve client experience during peak times.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
Esthetician
Brazilian Body Wax By Katharine
2021.10 - 2023.10
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Performed skin assessments to determine appropriate products and wax types for individual client needs.
- Stayed current with industry trends and advancements in waxing techniques, continuously improving skillset.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Increased salon revenue by Number% through upselling at-home products and providing excellent care.
- Waxed Number clients various bodies using soft and hard waxes.
Spa Receptionist
Sundays Day Spa
2019.06 - 2020.08
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled payments and processed credit card transactions.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Communicated with spa team members if clients canceled or changed appointment times.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
Education
Bachelors -
Columbus State University
Columbus, GABachelors Of Education - Elementary Education
University of Texas At El Paso
El Paso, TX2026
Esthetician -
Columbus Technical College
Columbus, GA07.2021
Skills
- Customer Feedback Analysis
- Health and Safety Regulations
- Upselling Services
- Appointment Scheduling
- POS System Operation
- Hiring procedures
- Performance review
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
Certification
Esthetician License in Texas and Georgia
Timeline
Spa Manager
Woodhouse Day Spa
2024.05 - Current
Esthetician
Brazilian Body Wax By Katharine
2021.10 - 2023.10
Spa Receptionist
Sundays Day Spa
2019.06 - 2020.08
Bachelors -
Columbus State University
Bachelors Of Education - Elementary Education
University of Texas At El Paso
Esthetician -
Columbus Technical College
Esthetician License in Texas and Georgia
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