Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Navarro

Yonkers,NY

Summary

Dynamic spa manager with expertise in spa operations management and customer experience enhancement at Oasis Day Spa. Proven track record in staff training and supervision, boosting service excellence by 20%. Skilled in communication and scheduling coordination, ensuring seamless operations and client satisfaction.

Overview

7
7
years of professional experience

Work History

Spa Manager

Oasis Day Spa
Dobbs Ferry, New York
04.2022 - Current
  • Managed daily spa operations and ensured exceptional customer service.
  • Supervised staff, providing training and support for service excellence.
  • Coordinated scheduling for appointments, treatments, and staff shifts.
  • Collaborated with marketing team to promote spa services and events.
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
  • Developed and implemented spa services policies, procedures and standards.
  • Documented client records and information.
  • Supervised front desk operations to ensure accurate appointment bookings.

Seasonal Worker

Stew Leonard's
Yonkers, New York
12.2021 - 12.2021
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Wrapped, boxed, and weighed bakery department products.
  • Stocked merchandise, clearly labeling items, and arranging them according to size and color.
  • Maintained cleanliness and organization of work areas and displays.
  • Stocked shelves with incoming inventory items.

Counselor-in-Training

Camp Rays
Yonkers, New York
07.2018 - 08.2018
  • Supervised daily activities for campers ensuring safety and enjoyment.
  • Led group games fostering teamwork and communication among campers.
  • Monitored camper behavior promoting positive interaction and conflict resolution.
  • Communicated regularly with parents updating them on camper progress and events.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.

Education

High School Diploma -

Westchester Community College
Valhalla, NY

High School Diploma -

Lincoln High School
Yonkers, NY
06-2022

Skills

  • Spa operations management
  • Customer feedback analysis
  • Staff training and supervision
  • Inventory control
  • Customer experience enhancement
  • Scheduling coordination
  • Communication skills
  • Telephone etiquette
  • Speaks Spanish

Timeline

Spa Manager

Oasis Day Spa
04.2022 - Current

Seasonal Worker

Stew Leonard's
12.2021 - 12.2021

Counselor-in-Training

Camp Rays
07.2018 - 08.2018

High School Diploma -

Westchester Community College

High School Diploma -

Lincoln High School

Similar Profiles

CREATE PROFILE