Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
References
Timeline
Generic

Griselda Reina

Laguna Niguel,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Spa Manager

MassageLuxe Irvine
Irvine, CA
05.2023 - Current
  • Coordinated staff schedules and training sessions for optimal team performance.
  • Developed marketing strategies to promote spa services and attract clients.
  • Addressed guest feedback promptly to improve service quality and satisfaction.
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
  • Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.

Licensed Esthetician

Private Practice
Laguna Niguel, CA
04.2023 - Current
  • Provided personalized skincare consultations to assess client needs and preferences.
  • Performed facials, peels, and waxing services using industry-standard techniques.
  • Educated clients on skincare products and routines tailored to individual skin types.
  • Maintained cleanliness and organization of treatment rooms and tools after each session.
  • Advised clients on product features and benefits to enhance buying decisions.
  • Provided expert waxing services using various techniques and products.

Account Manager

Phoenix Law Group
Irvine, CA
02.2023 - 05.2023
  • Served as primary contact for addressing client concerns and needs.
  • De-escalated customer interactions by providing alternative tactics for solving problems and satisfying customer needs.
  • Cultivated strong customer relationships and efficiently addressed service requests to enhance sales.
  • Facilitate and engage with onboarding team members to seamlessly incorporate new employees into organization
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Data Analyst

Litigation Practice Group
Tustin, CA
08.2020 - 02.2023
  • Worked with internal teams to understand business needs and changing strategies.
  • Audited internal data and processes to identify and manage initiatives, improving business performance.
  • Audited initial datasets to confirm validity of imported data, corroborating changes against updates in data tapes.
  • Identified needs of customers promptly and efficiently.
  • Acknowledge receipt of documents through the system
  • Basic computer operation skills
  • Experience working in a customer service oriented role
  • Commitment to quality and collaboration in a team based environment
  • Knowledge of Microsoft Word, Excel and Google Workspace
  • Receptionist

Education

Licensed Esthetician

Saddleback Beauty Academy
Laguna Hills, CA
01.2023

Skills

  • Client relationship management
  • Data analysis
  • Staff Hiring & Training
  • Stress management
  • Upselling techniques
  • Multitasking Abilities
  • Spa operations management
  • Membership sales

Certification

  • Licensed Esthetician-2023
  • Certified Eyelash Technician, Glamour Lash academy

LANGUAGES

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Spa Manager

MassageLuxe Irvine
05.2023 - Current

Licensed Esthetician

Private Practice
04.2023 - Current

Account Manager

Phoenix Law Group
02.2023 - 05.2023

Data Analyst

Litigation Practice Group
08.2020 - 02.2023

Licensed Esthetician

Saddleback Beauty Academy

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