Kyla Franklin
Highland,Utah
Summary
Licensed Master Esthetician and Spa Manager with extensive leadership experience. Expert in floor oversight, student mentorship, and strict protocol adherence. Delivering technical precision and mentorship guidance as a Spa Floor Instructor at NIMA, while elevating student performance and maintaining high integrity medical environments. Proven ability to stabilize complex clinical flows and drive excellence.
Overview
7
7
years of professional experience
Work History
Spa Manager
Hayati Hair Spa
South Jordan, UT
02.2023 - 03.2026
- Directed and mentored a diverse team of estheticians, providing daily technical support and professional development to ensure a cohesive, high standard treatment floor.
- Oversaw clinical safety and compliance, performing rigorous checks on treatment protocols and ensuring complete adherence to sanitation and state board requirements.
- Oversaw scheduling, customer service, supply ordering, and protocol refinement.
- Maintained a peaceful and welcoming spa environment that honored both clients and practitioners.
Waxing Specialist
LunchboxWax
Lehi, UT
04.2021 - 01.2023
- Performed treatments while maintaining strict clinical hygiene and service protocols in a demanding and fast paced setting.
- Educated clients on post-wax care and product recommendations, while keeping sales and rebooking at high priority.
- Built strong professional rapport with clients, encouraging loyalty and comfort clear communication and clinical excellence.
Lash Technician
Amazing Lash Studio
Draper, UT
01.2019 - 03.2021
- Managed high volume charting and documentation, ensuring accuracy in client records and treatment outcomes.
- Maintained back-to-back appointments with care and time efficiency and technical precision.
- Provided lash aftercare education for clients.
- Trained in proper sanitation and lash safety techniques.
Education
Doula Certification -
Utah Doula Association
Springville, UT01-2020
Master Esthetician License -
Skin Science Institute - License # 10589964-1108
Sandy, UT01-2017
Skills
- Client relationship management
- Effective communication
- Teach practical skills and maintain hygiene standards
- Client Consultation
- Laser Treatments
- Waxing Techniques
- Sanitation Practices
- Time Management
- Staff management
- Employee coaching
- Spa operations
- Performance evaluations
Timeline
Spa Manager
Hayati Hair Spa
02.2023 - 03.2026
Waxing Specialist
LunchboxWax
04.2021 - 01.2023
Lash Technician
Amazing Lash Studio
01.2019 - 03.2021
Doula Certification -
Utah Doula Association
Master Esthetician License -
Skin Science Institute - License # 10589964-1108