Mashelia David
Cumming,GA
Summary
Results-driven project leader with expertise in enhancing operational efficiency and driving successful outcomes in fast-paced environments. Strong communicator skilled in motivating teams and fostering long-term customer relationships. Experienced in developing high-performing teams and optimizing processes to boost productivity. Proficient in leveraging technology and data to deliver innovative solutions and support profitable growth.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Spa Manager
Spavia
Cumming, GA
01.2026 - 09.2026
- Managed daily spa operations, maintaining high service standards to enhance customer satisfaction.
- Supervised and trained spa staff, fostering skills that improved customer experience.
- Developed and implemented marketing strategies, increasing visibility and engagement for service promotions.
- Actively recruited and trained qualified professionals for all spa positions.
- Adapted spa environment based on customer requests and market trends.
Manager
18/8 Fine Men's Salon
Brookhaven, GA
07.2018 - 01.2026
- Mentored and trained new employees on company policies and procedures, enhancing their onboarding experience.
- Monitored team productivity and performance to support goals.
- Managed daily operations, including scheduling and budgeting, ensuring smooth workflow and resource allocation.
- Monitored team productivity and performance, aligning efforts with departmental goals.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Manager
St. Ives Country Club
Johns Creek, GA
06.2014 - 07.2018
- Trained and onboarded employees, enhancing confidence and facilitating quicker adaptation to new roles.
- Forecasted staffing needs, created weekly schedules based on budgets and employee availability, and negotiated contracts with vendors and suppliers.
- Coordinated daily operations, managing staffing, scheduling, budgeting, and resource allocation to meet competing priorities.
- Delivered exceptional customer service by resolving complaints quickly and effectively while maintaining positive customer relationships.
- Forecasted staffing needs, created weekly schedules aligned with budgets and employee availability, and negotiated vendor contracts.
Education
Associate of Business Administration -
University of Phoenix
05.2015 - 07.2016
Skills
- Managing Operations
- Client Relationship Management
- Scheduling Experience
- Training programs
- Employee Development
- Documentation and Reporting
- Time Management
- Organization
- Adaptability
- Problem Solving
- Conflict Resolution
- Interpersonal Communication
- Active Listening
- Goal Setting
- System organization
Timeline
Spa Manager
Spavia
01.2026 - 09.2026
Manager
18/8 Fine Men's Salon
07.2018 - 01.2026
Associate of Business Administration -
University of Phoenix
05.2015 - 07.2016
Manager
St. Ives Country Club
06.2014 - 07.2018