Ashton Daugherty
Ankeny,IA
Summary
Dedicated IT Help Desk professional with over six years of experience in troubleshooting and technical support. Collaboration skills with a focus on documentation and problem-solving, contributing to effective cross-departmental issue resolution and operational efficiency.
Overview
7
7
years of professional experience
Work History
Senior IT Help Desk Specialist
Caseys's General Stores
Ankeny, IA
10.2024 - Current
- Troubleshooting issues COG\T1 bring up and help them bring stores back up.
- Restoring corrupted VMs.
- Working on books, update issues and database restores that need to be done or looked into overnight while the store is closed or quiet.
- Working with other departments to get issues resolved such as service, Endpoint, Pricebook and IT POS and Payments.
IT Help Desk Specialist
Caseys's General Stores
Ankeny, IA
10.2019 - 11.2024
- Worked more with tech on site for hardware installs and pump issues when I was T1 as I was on the first shift, I moved over to overnights when I got promoted to T2.
- Got calls from stores on the phones, working with them on the issues they were having at the store and getting them back up or giving them updates on what is next to get them up.
- Helped the trainer(Justin) with training new employees. Also helped with showing people from other departments what the help desk did.
- Worked with T2 and Analysts on new issues, finding the root cause and how to fix it.
Education
Associate of Science - Information Technology/Network Administration
Des Moines Area Community College
Ankeny, IA05-2019
Skills
- Good collaborating
- Remote support
- Software troubleshooting
- Time management
- Documenting
Timeline
Senior IT Help Desk Specialist
Caseys's General Stores
10.2024 - Current
IT Help Desk Specialist
Caseys's General Stores
10.2019 - 11.2024
Associate of Science - Information Technology/Network Administration
Des Moines Area Community College