Ashton Frizzell
109 Washington Street ,NY
Summary
Dynamic team leader with a proven track record at Target, excelling in team motivation and performance improvement. Skilled in staff training and complex problem-solving, I implemented process enhancements that streamlined operations and elevated customer satisfaction. Committed to fostering collaboration and a positive work environment, driving team success through effective coaching and mentorship.
Overview
13
13
years of professional experience
Work History
Team Leader
REI
Seattle, WA
08.2024 - 02.2026
Team Lead
Target
Seattle, WA
09.2014 - 2022
- Led team to achieve operational goals, ensuring efficient workflow and productivity.
- Trained new employees on company policies and best practices, enhancing team performance.
- Implemented process improvements that streamlined inventory management and reduced errors.
- Coordinated schedules and assignments, optimizing resource allocation for peak periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved customer inquiries efficiently, improving overall satisfaction with service delivery.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Facilitated communication between departments to enhance collaboration on projects.
- Developed training materials and conducted workshops to elevate team skills and knowledge.
- Monitored daily operations to ensure compliance with safety standards and procedures.
Guest Advocate
Target
Seattle
06.2013 - 2016
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining store cleanliness and organization to enhance shopping experience.
- Supported checkout operations by efficiently processing transactions and managing cash registers.
- Engaged with customers to promote loyalty program benefits, increasing participant enrollment.
- Trained new employees on customer engagement techniques and operational procedures for consistency.
- Utilized point-of-sale systems to track inventory levels and assist with restocking needs.
- Collaborated with team members to execute promotional displays, improving product visibility.
- Adapted quickly to changing priorities and worked effectively in fast-paced environments.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Education
Associate of Science - Business Administration
North Seattle Community College
Seattle, WA06.2016
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Complex Problem-solving
- Work planning
- Analytical thinking
Timeline
Team Leader
REI
08.2024 - 02.2026
Team Lead
Target
09.2014 - 2022
Guest Advocate
Target
06.2013 - 2016
Associate of Science - Business Administration
North Seattle Community College