Ashton Garner
Guthrie,Oklahoma
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer, client, or patient a positive and memorable experience. I am great with people and am looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
YMCA Of Greater Oklahoma City
Guthrie, OK
04.2023 - Current
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Processed credit card transactions in accordance with applicable regulations and security protocols.
- Collected forms, copied insurance cards and coordinated member information for billing and insurance processing.
Siren Tech
Goddard Enterprises
Edmond, OK
05.2021 - 10.2022
- Replaced defective components or parts as needed.
- Followed safety practices to safeguard against injury and damage to property.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
Education
Bachelor of Science - Software Engineering
University of Central Oklahoma
Edmond, OK05-2028
High School Diploma -
Guthrie High School
Guthrie, OK05-2022
Skills
- Membership Renewals
- Insurance Knowledge
- Database Management
- Dispute Resolution
- Financial Transactions
- Account Management
- Customer Service
- Member Retention
Certification
- First Aid and CPR/AED Certified
Timeline
Member Service Representative
YMCA Of Greater Oklahoma City
04.2023 - Current
Siren Tech
Goddard Enterprises
05.2021 - 10.2022
Bachelor of Science - Software Engineering
University of Central Oklahoma
High School Diploma -
Guthrie High School