Kieawnna Johnson
Ontario,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Americas Christian Credit Union
, CA
01.2022 - Current
- Identified opportunities for cross-selling additional products or services based on member needs.
- Conducted research into customer questions or problems using available resources.
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained records of customer accounts including transactions and balances.
- Informed customers about new products or services available through the bank.
- Performed general clerical duties such as filing documents related to customer accounts.
- Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
- Collected deposits or payments and arranged for billing.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
Amazon Delivery Driver
Amazon
, CA
09.2019 - 10.2021
- Received daily delivery instructions and route assignments from dispatch.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Kept accurate logs of all deliveries and trips.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Security Officer
CPS Security Solustion/Securitas
05.2013 - 01.2019
- Documented security-related situations and submitted in-depth reports to superiors.
- Confirmed visitor identification prior to granting entry into the building.
- Observed patrons and customers to quickly address security situations.
- Monitored access control systems and key code records for suspicious activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
Teacher's Aide
KinderCare Learning Centers
09.2016 - 03.2017
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Attended to lunch periods to help children open food packages and monitor activities
- Organized special events such as birthday parties or holiday celebrations.
- Provided safe, nurturing and stimulating environment for children.
- Conducted reading classes for children to build foundational knowledge.
Education
High School Diploma -
Chaffey Adult School
Ontario, CA05-2015
Skills
- Service Upselling
- Member Retention
- Issue Resolution
- Membership Renewals
- Product Sales
- Account Updates
- Microsoft Office
- Transaction Processing
- Calm and Professional Under Pressure
- Customer Support
- Order Processing
- Credit Card Payment Processing
- Computer Skills
- Customer Service Excellence
- Product and Service Knowledge
- Data Entry
- Inbound and Outbound Calling
- Call Center Operations
Timeline
Member Service Representative
Americas Christian Credit Union
01.2022 - Current
Amazon Delivery Driver
Amazon
09.2019 - 10.2021
Teacher's Aide
KinderCare Learning Centers
09.2016 - 03.2017
Security Officer
CPS Security Solustion/Securitas
05.2013 - 01.2019
High School Diploma -
Chaffey Adult School
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