Ashton Jensen
Centerville,UT
Summary
Dynamic Project Manager with a proven track record at Discover Financial Services, adept in project planning and fostering strong client relationships. Excelled in delivering projects with exceptional quality, enhancing customer satisfaction, and mentoring teams for professional growth. Skilled in analytical thinking and collaboration, consistently achieving organizational goals with strategic insight and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
Discover Financial Services
02.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Senior Customer Experience Analyst
Discover Financial Services
12.2017 - 10.2022
- Ran point on adding email surveys as an option to gather customer feedback to guide internal business partner decision making.
- Served as support resource to team members in key meetings.
- Streamlined communication processes for improved customer experiences and increased overall satisfaction.
- Conducted root cause analysis on recurring issues, driving proactive solutions that reduced future occurrences.
- Mentored and coached junior team members, sharing knowledge and expertise to foster an environment of continuous learning and professional growth.
- Analyzed customer feedback to identify trends and make recommendations for process improvements.
Senior Account Manager
Discover Financial Services
06.2015 - 04.2020
- Recognized by company for eight months perfect quality.
- Given peer-nominated award recognizing my dedication, teamwork, and consistently delivering exceptional results.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Developed deep knowledge of customer businesses and relationship to company objectives.
Supervisor - Commuter Services
University of Utah
12.2010 - 12.2013
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding individual development plans.
- Developed comprehensive training program for new hires to obtain Commercial Driver License, significantly reducing learning curve and quickly integrating them into the organization.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor of Science - Business Administration
University of Utah
Salt Lake City05-2016
Skills
- Project management
- Project planning and development
- Relationship building
- Customer relations
- Coaching and mentoring
- Customer journey mapping
- Complaint handling
- Teamwork and collaboration
Certification
Project Management Fundamentals - University of Utah
Discover Excellence Award
Awarded by the Organization for my work standardizing all of the processes across six teams in my department, and documenting all standard functions. This project cut project times by an average of 10% by reducing the meetings needed as well as utilizing a centralized project intake program.
Languages
Spanish
Full Professional
French
Elementary
German
Elementary
Program Proficiency
- Microsoft Office
- Microsoft Access
- Microsoft Visio
- InMoment Surveys
- Qualtrics Surveys
- Mac OS
- Jira
- Verint
- Tableau
Timeline
Project Manager
Discover Financial Services
02.2024 - Current
Senior Customer Experience Analyst
Discover Financial Services
12.2017 - 10.2022
Senior Account Manager
Discover Financial Services
06.2015 - 04.2020
Supervisor - Commuter Services
University of Utah
12.2010 - 12.2013
Bachelor of Science - Business Administration
University of Utah