Ashton Lindsey
Austin,Texas
Summary
I am a dynamic events director with a proven track record at Trattoria Lisina, excelling in not only event marketing but management in multiple departments. I demonstrate strong communication skills and analytical expertise, I successfully managed budgets and timelines, enhancing event success through innovative strategies, and meticulous attention to detail.
I am a committed professional that provides excellent customer service, and works to carry out events to the highest of standards.
I have used event management software to properly plan, track and manage events. I possess strong organizational and administrative skills to coordinate multiple projects simultaneously.
I am also a seasoned Floor Manager highly effective at managing wide-ranging tasks in support of business operations. Excellent team leader and complex problem-solver with an analytical and adaptable approach. I am a supportive supervisor and an unbiased leader of numerous personalities and individuals.
Overview
6
6
years of professional experience
Work History
Director of Events
Trattoria Lisina
02.2024 - Current
- Monitored deadlines for multiple events. I executed 10 to 30 events in one month.
- Communicated between multiple departments to execute event preparation. The Kitchen would be informed of the preselected menus. The servers, bartenders, and server assistants would need to be scheduled properly for each event. I had to communicate directly with the floor manager on what was expected on the agreed upon timelines.
- Monitored and controlled event expenditures to meet budgets.
- Created detailed timelines and budgets for events to meet.
- Analyzed event costs to identify areas of improvement and cost savings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed detailed event reports, documenting all aspects of each event.
- Developed and distributed event surveys to gather feedback and assess event success.
- My day to day work consisted of answering close to 30 emails a day, and talking to a chunk of those clients on the phone as well.
- Implemented new protocols and procedures to effectively manage planning process.
- Managed time efficiently in order to complete all tasks within deadlines. This included answering calls and emails within a 48 hour window. My goal was to complete events a month before their event date.
Floor Manager/Bar Manager
Trattoria Lisina
05.2022 - 02.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures 3 times weekly by balancing cash drawers and reconciling credit card transactions.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Managed team of 35 employees to maintain smooth-running operations of shop floor.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Designed special drink and cocktail offerings on seasonal basis as part of seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Bartender/Server
Trattoria Lisina
09.2019 - 05.2022
- Kept bar presentable and well-stocked to meet customer needs. On a busy day I made drinks for over 300 guests, and closer to 150 on slower days. The bar top would take togo orders and drink orders from over 50 guests on busy days.
- Served high customer volumes during special events, nights, and weekends. The largest event I have bartended was an event of 200 guests.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Trattoria has over 50 different liquor options, and over 120 wine selections.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Completed requisitions to maintain required stock par levels.
Education
High School Diploma -
Katy High School
Katy, TXWine & Spirits Education Trust
Napa Valley Wine Academy
Online10-2024
Skills
- Communication skills
- Microsoft office
- Multitasking
- Service oriented
- Creative direction
- Analytical skills
- Resource allocation
- Attention to detail
- Interpersonal communication
- Adaptability and flexibility
Accomplishments
- I have personally moved up through the restaurant within a 4 year period. I have managed, and worked almost every single position the restaurant has to offer.
- I have created new and more efficient systems for each of the positions I worked.
- I supervised a team of close to 30 staff members when working the restaurant floor.
- As an event coordinator I communicate successfully between the kitchen, host stand, bar, managers, server assistants, and service staff. Each group plays a part in executing an event.
Timeline
Director of Events
Trattoria Lisina
02.2024 - Current
Floor Manager/Bar Manager
Trattoria Lisina
05.2022 - 02.2024
Bartender/Server
Trattoria Lisina
09.2019 - 05.2022
High School Diploma -
Katy High School
Wine & Spirits Education Trust
Napa Valley Wine Academy