Ashton Luu
CoStar Group
Richmond,VA
9
years of professional experience
Talent Acquisition and Recruiting Operations professional with progressive experience leading high-volume recruiting operations, executive recruitment coordination, and talent acquisition strategy across diverse business functions. Proven track record of leading and developing teams, supporting 1,800+ annual hires, and driving operational excellence through process optimization, workforce analytics, and recruiting technology. Subject matter expert in Workday Recruiting and Eightfold, with expertise in system administration, reporting and dashboards, UAT, process compliance, and workflow enhancements. Experienced in partnering with C-suite executives, HR Business Partners, recruiters, and business leaders to develop scalable recruiting solutions, streamline hiring processes, and deliver exceptional candidate experiences. Recognized for combining strategic operational leadership, cross-functional collaboration, and hands-on execution to improve recruiting efficiency, strengthen team performance, and support organizational growth.
Work History
Team Lead, Recruiting Operations | Executive Recruiting Coordinator
4 Years 10 Months- Promoted to lead a team of 6 Recruiting Coordinators while overseeing recruiting operations supporting 1,800+ annual hires across Sales, Technology, Creative, and Corporate functions throughout North America.
- Lead, coach, and mentor a team of Recruiting Coordinators, overseeing workload distribution, performance management, escalations, career development, and operational execution to maintain a high-performing team and consistent service delivery.
- Led recruitment, selection, onboarding, and training for Recruiting Coordinators, establishing development plans, operational expectations, and best practices to strengthen team capabilities and performance.
- Partner with executive recruiters, C-suite leadership, hiring managers, CHROs, and HR Business Partners to support high-priority executive searches, including confidential C-suite and VP-level recruitment requiring discretion and exceptional candidate experience.
- Oversee end-to-end executive recruiting logistics, including complex multi-day interview scheduling, executive calendar management, confidential communications, candidate travel, offer coordination, onboarding, and white-glove candidate experiences.
- Own recruiting operations and technology strategy, serving as the primary administrator and subject matter expert for Workday Recruiting and Eightfold, overseeing system enhancements, vendor partnerships, reporting accuracy, troubleshooting, and technology optimization.
- Partner with HR and business leadership to develop and implement scalable, compliant recruiting processes that support organizational growth, operational consistency, and efficiency across the talent acquisition lifecycle.
- Drive continuous improvement through workflow analysis, process audits, automation initiatives, standardized procedures, and documentation, strengthening operational efficiency, data accuracy, process adherence, and recruiting service delivery.
- Develop and monitor recruiting operations metrics, dashboards, and performance reporting to identify operational trends, mitigate risks, improve hiring visibility, and provide actionable insights that support organizational hiring goals.
- Collaborate with Talent Acquisition leadership on recruiting operations strategy, team performance, succession planning, career development, and organizational initiatives while identifying opportunities to enhance processes, technology, and overall team effectiveness.
Senior Recruiting Coordinator
2 Years 4 Months- Led recruiting operations across Technology, Corporate, Research, and Homes.com business functions, partnering with recruiters, hiring managers, HR Business Partners, and executive leadership to support organizational hiring objectives and talent acquisition initiatives.
- Owned recruiting reporting, dashboards, and analytics across Talent Acquisition teams, driving data accuracy, reporting integrity, operational visibility, and data-driven decision-making through Workday and Eightfold.
- Served as a subject matter expert for Workday Recruiting and Eightfold, providing system guidance, troubleshooting escalated issues, resolving process challenges, and driving system enhancements to improve recruiting workflows and operational efficiency.
- Led User Acceptance Testing (UAT) for Workday Recruiting enhancements and system updates, validating functionality, identifying defects, and partnering with stakeholders to ensure solutions aligned with business requirements and end-user expectations.
- Managed complex executive interview coordination, candidate travel, and high-touch recruiting logistics, delivering seamless experiences for executive candidates, hiring teams, and key stakeholders.
- Oversaw end-to-end domestic and international employee relocation programs, managing vendor partnerships, temporary housing arrangements, expense administration, and relocation logistics to support successful employee transitions.
- Conducted recruiting audits and operational reviews, identifying process gaps, resolving workflow challenges, strengthening compliance, and implementing opportunities to improve recruiting processes and operational efficiencies.
- Provided senior-level guidance, mentorship, and subject matter expertise to Recruiting Coordinators while supporting cross-functional initiatives, process improvements, and broader organizational hiring goals.
Recruiting Coordinator
2 Years- Managed full-cycle recruiting operations and post-offer onboarding for Corporate and Product functions across multiple business units, supporting 12+ recruiters simultaneously and partnering with hiring managers and HR teams to facilitate high-volume hiring initiatives.
- Coordinated 330+ interviews monthly across nationwide virtual and onsite environments, overseeing complex scheduling, candidate communications, interviewer logistics, and onsite arrangements to ensure seamless interview experiences.
- Managed onboarding operations for 70+ new hires monthly, coordinating post-offer processes, new-hire documentation, pre-employment requirements, and onboarding logistics to support timely start dates.
- Oversaw end-to-end candidate logistics, including travel arrangements, expense processing, offer coordination, employment agreements, and new-hire preparation while maintaining accuracy and confidentiality.
- Prepared, processed, and distributed offer letters and employment documentation while initiating and tracking background checks, drug screenings, and other pre-employment requirements to support timely hiring decisions.
- Maintained accurate candidate records, recruiting activity, and hiring data within Workday and Eightfold, ensuring data integrity, system accuracy, and compliance throughout the recruitment lifecycle.
- Served as a primary Workday support resource for 12+ recruiters and hiring managers, troubleshooting system issues, resolving workflow challenges, and providing guidance on recruiting processes and system functionality.
- Partnered cross-functionally with recruiters, hiring managers, and HR teams to streamline recruiting operations, improve process efficiency, and deliver a consistent, high-touch candidate and new-hire experience.
Server/Bartender
2 Years 7 Months- Delivered attentive, personalized customer service in both server and bartending capacities, anticipating guest needs and ensuring a positive dining experience.
- Maintained high standards of customer satisfaction by addressing guest requests, resolving concerns promptly, and providing efficient, friendly service.
- Collaborated with restaurant management to communicate operational challenges, identify service improvements, and support overall restaurant goals.
- Managed multiple front-of-house responsibilities in a fast-paced, high-volume environment, adapting to changing priorities while maintaining service quality and efficiency.
- Prepared and served beverages while maintaining knowledge of menu offerings, specials, and drink selections to enhance the guest experience.
- Processed customer orders and payments accurately while maintaining organization and attention to detail during peak service periods.
- Collaborated with servers, bartenders, kitchen staff, and management to ensure smooth service operations and timely order fulfillment.
- Maintained clean, organized, and properly stocked dining and bar areas in accordance with restaurant standards and food safety procedures.
Supervisor
1 Year 8 Months- Supervised daily restaurant operations in a fast-paced, high-volume environment, overseeing 200+ orders and directing a team of eight employees per shift while serving as lead expediter during peak service periods to maintain workflow efficiency and order accuracy.
- Led, coached, and supported front- and back-of-house employees, delegating responsibilities, monitoring performance, and ensuring consistent service standards and operational execution.
- Managed escalated customer concerns and service recovery situations, resolving complaints professionally and proactively to maintain customer satisfaction and guest loyalty.
- Oversaw vendor relationships, inventory management, supply ordering, and financial transactions, ensuring adequate product availability, cost awareness, and accurate cash handling.
- Cross-trained across seven restaurant positions, providing operational flexibility and stepping into critical roles during staffing shortages to maintain uninterrupted service.
- Recruited, trained, and onboarded employees across multiple restaurant positions, developing team capabilities and reinforcing service expectations, operational procedures, and company standards.
- Managed daily opening and closing operations as a keyholder, overseeing cash reconciliation, register balancing, facility security, cleanliness, and end-of-day procedures.
- Coordinated restaurant events and led local outreach and promotional marketing initiatives, implementing incentives, discounts, and targeted promotions to increase guest traffic during slower business periods.
- Monitored daily restaurant performance, staffing levels, customer feedback, and service efficiency, proactively addressing operational challenges and identifying opportunities for improvement.
- Ensured compliance with food safety, sanitation, cash-handling, and restaurant operating procedures while maintaining a clean, organized, and welcoming environment.
- Collaborated with restaurant management to improve team productivity, streamline daily operations, manage labor needs, and support overall business performance.
Education
Bachelor of Science - Human Resource Management
Associates of Science - Business Administration
Skills
Talent Acquisition & Recruiting Operations: Talent Acquisition Strategy
Full-Cycle Recruiting Support
Recruiting Operations Management
Executive Recruiting
High-Volume Recruitment
Interview & Onboarding Coordination
Candidate Experience
Offer Management
Employee Relocation
Pre-Employment Screening
HR Technology & Systems: Workday HCM
Workday Recruiting
Workday Sandbox
Eightfold ATS
Eightfold Sandbox
ADP Workforce Now
ESkill
E-Verify
Sterling Background Screening
Microsoft Office Suite
Adobe
Recruiting Analytics & Process Improvement: Recruiting Reporting & Dashboards
HR Analytics
Data Integrity & Reporting Accuracy
User Acceptance Testing (UAT)
System Administration
Workflow Optimization
Process Audits
Automation Initiatives
HR Compliance
Change Management
Leadership & Business Partnership: Team Leadership & Development
Coaching & Mentorship
Performance Management
HR Business Partnership
Executive Stakeholder Management
Cross-Functional Collaboration
Employee Relations
Talent Management
Organizational Effectiveness
Training & Facilitation
Professional Skills: Strategic Problem-Solving
Critical Thinking
Verbal & Written Communication
Attention to Detail
Time Management
Organizational Skills
Independent Decision-Making
Adaptability
Customer Service
Conflict Resolution
Timeline
Senior Recruiting Coordinator
01.2024 - 05.2026Read More
Team Lead, Recruiting Operations | Executive Recruiting Coordinator
CoStar Group
01.2022 - CurrentRead More
Recruiting Coordinator
01.2022 - 01.2024Read More
Server/Bartender
Longhorn Steakhouse
06.2019 - 01.2022Read More
Supervisor
Sticks Kebob Shop
10.2017 - 06.2019Read More
J. Sargent Reynolds Community College
Associates of Science from Business Administration
Read More
Virginia Commonwealth University
Bachelor of Science from Human Resource Management
Read More