Kristie Do-San
Frisco,USA
Summary
Highly skilled in recruiting, customer service, and client relationship management. Proven ability to guide teams, streamline processes, and execute high‑volume hiring strategies that meet organizational goals. Strong background in service excellence, communication, and issue resolution. Seeking to apply these strengths in a role that values operational efficiency, talent development, and exceptional customer experience.
Overview
17
17
years of professional experience
Work History
Recruiting Team Lead
JDA TSG
New York, NY (remote)
06.2025 - Current
- Lead and support a team of X recruiters delivering contract and full-time talent across multiple client accounts
- Manage recruiter workloads, requisition prioritization, and daily recruiting activity to meet aggressive client timelines
- Partner closely with Account Managers and clients to align hiring needs, role requirements, and delivery expectations
- Review recruiting metrics including submittals, interviews, starts, and time-to-fill to ensure consistent performance
- Coach recruiters on sourcing strategies, candidate screening, and client communication
- Acted as the escalation point for client concerns, candidate issues, and offer negotiations to achieve resolution and satisfaction.
- Maintain high candidate experience standards while managing high requisition volume
- Support onboarding and training of new recruiters, accelerating ramp-up time
- Maintained accurate employee records, generated reports and supported HR operations through ADP
- Conducted live feedback sessions and shadowed interviews to reinforce best practices and enhance recruiter skills
- Created learning materials, guides, and step-by-step workflows to support recruiter skill development
Bookkeeper
McCloud & Associates INC.
Broken Arrow, OK (remote)
03.2024 - 06.2025
- Processed payroll for 12 different companies, ensuring timely and accurate employee compensation
- Reconciled bank and credit card statements while tracking company expenses to maintain financial integrity
- Generated monthly and quarterly financial statements and assisted with year-end close
- Performed daily bookkeeping tasks including data entry and invoice processing to ensure accurate financial records
- Maintained proper documentation for audits and legal compliance
Recruiter
Hire Effect, LLC. for JDA TSG
Frisco, TX (remote)
09.2023 - 01.2025
- High volume recruitment and sourcing
- Conducted interviews via Teams, negotiated offers, ensured smooth onboarding process for new hires
- Assessed all candidates on relevant knowledge, soft skills, technical skills and experience
- Collaborated with hiring managers to tailor recruitment strategies to meet specific business needs and goals
- Developed sourcing strategies using job boards and referrals to attract qualified candidates
- Utilized spreadsheets and applicant tracking system
- Worked in seasonal role during peak hiring months of July 2024 to January 2025
Executive Assistant
New York Life
Frisco, TX
01.2020 - 08.2023
- Scheduled and organized meetings and seminars
- Communicated with clients via email and phone to resolve inquiries and provide timely support
- Prepared weekly and monthly progress reports
- Developed standard operating procedures to streamline transition from paper to digital filing
- Developed and maintained systems for data records
- Assisted Financial Advisors with daily follow-up tasks to enhance workflow efficiency
Recruiter & Administrative Assistant
New York Life
Pasadena, CA
01.2018 - 01.2020
- Planned and scheduled recruiting events to attract top talent
- Developed and implemented recruiting strategies for target candidates
- Sourced and engaged partner candidates to expand candidate pool
- Performed 6-10 candidate pre-screen interviews daily
- Reviewed 30-50 resumes daily
- Prepared new hire packets for onboarding
- Utilized Sales Force for each candidate, along with keeping it updated
- Organized marketing campaigns to promote employer brand
Accounts Receivable Specialist & Operations/Sales
Poseidon Logistics Inc.
Alhambra, CA
09.2011 - 10.2017
- Cultivated and maintained business-client relations to support ongoing partnerships
- Managed company accounts, databases, and billing
- Created and finalized invoices to bill clients
- Processed invoices, expense reports, and contracts with clients
- Researched account transactions to maintain organization and avoid discrepancies
- Compiled and organized information for reports submitted to upper management to facilitate informed decision-making
- Nurtured strong client relationships to drive sales growth for the company
- Generated new business from new and current clients while assisting sales managers
Finance Manager/Public Relations
Pulse Productions, LLC.
Los Angeles, CA
09.2009 - 09.2011
- Managed company finances and monthly payroll
- Compiled and built detailed reporting for senior management on all marketing activities
- Developed and led skill-building meetings to elevate client satisfaction
- Facilitated communication with staff to enhance customer satisfaction and streamline event organization
- Assisted in managing and training new staff to ensure seamless onboarding
Skills
- Recruiting & Talent Acquisition
- High-Volume Hiring
- Sourcing Strategy
- Interviewing & Screening
- Onboarding process
- Process Improvement
- Data Tracking & Reporting
- ATS (iCIMS, Salesforce, Monday)
- ADP
- Team Leadership
- Client Relationship Management
- Effective communication
- Training development
- Performance coaching
- Microsoft Teams
- Google Workspace
- Microsoft Outlook
- Sharepoint
Timeline
Recruiting Team Lead
JDA TSG
06.2025 - Current
Bookkeeper
McCloud & Associates INC.
03.2024 - 06.2025
Recruiter
Hire Effect, LLC. for JDA TSG
09.2023 - 01.2025
Executive Assistant
New York Life
01.2020 - 08.2023
Recruiter & Administrative Assistant
New York Life
01.2018 - 01.2020
Accounts Receivable Specialist & Operations/Sales
Poseidon Logistics Inc.
09.2011 - 10.2017
Finance Manager/Public Relations
Pulse Productions, LLC.
09.2009 - 09.2011