Christian Ortiz
Wellington,Florida
Summary
Bilingual Customer Service and Recruiting Professional with over 8 years of experience across customer support, legal assistance, and healthcare recruiting. Skilled in building client relationships, resolving complex issues, and managing high-volume communications. Strong background in data management, negotiation, and conflict resolution. Dedicated to delivering exceptional service while driving organizational success.
Overview
9
9
years of professional experience
Work History
Recruiting Consultant – Locum Tenens
Barton Associates
West Palm Beach, USA
06.2023 - Current
- Recruit physicians, physician assistants, and nurse practitioners for nationwide healthcare facilities.
- Cold-call and interview candidates to assess qualifications, building long-term relationships.
- Negotiate contracts and schedules to maximize provider placements.
- Collaborate with account managers to meet client staffing needs and secure new opportunities.
Order Desk Agent
Internet Resource Group, Inc.
Royal Palm Beach, USA
06.2022 - 05.2023
- Served as first point of contact for customer inquiries, ensuring timely resolutions.
- Entered and maintained accurate data across multiple systems.
- Provided product knowledge for 7,000+ SKUs, offering technical support and upselling solutions.
- Recommended process improvements to increase efficiency.
Legal Assistant
Yates and Schiller, P.A.
Boca Raton, USA
04.2021 - 09.2021
- Drafted and filed legal documents using the state e-filing portal.
- Managed case files and prepared correspondence with courts, judges, and attorneys.
- Supported clients with case-specific inquiries and follow-ups.
- Coordinated with team members to ensure accurate case progression.
Customer Service Representative
Pizza Hut Call Center
Miami, USA
10.2016 - 04.2021
- Handled high-volume inbound calls, providing product information and resolving customer issues.
- Accurately processed orders while promoting upsells and special offers.
- Documented customer interactions, including complaints and recommendations.
- Managed conflict resolution while maintaining a positive brand experience.
Education
Bachelor of Arts - Criminal Justice, Business Law, Political Science
Florida Atlantic University
Boca Raton, FL12.2021
Skills
- Bilingual: English & Spanish (translation & communication)
- Customer Relations & Conflict Resolution
- Recruiting & Talent Acquisition
- Legal Document/Contract Preparation
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Entry & Records Management
- Sales & Upselling Techniques
Additional Involvement
- Member, National Society of Collegiate Scholars (FAU Chapter)
- Member, Phi Alpha Delta Pre-Law Fraternity (FAU Chapter)
Timeline
Recruiting Consultant – Locum Tenens
Barton Associates
06.2023 - Current
Order Desk Agent
Internet Resource Group, Inc.
06.2022 - 05.2023
Legal Assistant
Yates and Schiller, P.A.
04.2021 - 09.2021
Customer Service Representative
Pizza Hut Call Center
10.2016 - 04.2021
Bachelor of Arts - Criminal Justice, Business Law, Political Science
Florida Atlantic University
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