dedicated hard worker with experience of multiple job titles, job title that include things like management, supervisor, customer service, and security. 2023 college graduate that holds two degrees Under criminal justice and business management, able to work with things like customer problem-solving, all the way to suspect. Motivated to maintain satisfaction within customers contribute to the success of the company All work experience was done while attending college and obtaining a bachelors degree.
Work History
Customer Service Representative
Alorica
Fresno, CA
Identified areas of improvement in customer service processes and suggested changes accordingly.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong relationships with customers by providing personalized assistance and support.
Security Officer
Turner
Fresno, CA
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
Investigated all reported incidents of theft or vandalism on premises.
Responded to alarms and conducted investigations as required.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Security Supervisor
Securitas Security Services
Fresno, CA
Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Conducted regular patrols of the premises to identify potential threats or safety hazards.
Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
Buyer & Receiver
Whole Foods Market Inc
Fresno, CA
Reviewed purchase orders, contracts and invoices to ensure accuracy.
Monitored inventory levels to ensure availability of products for customers.
Researched potential new suppliers in order to find the best value for goods and services.
Coordinated activities between departments such as sales, engineering, finance and logistics.
Education
Bachelor of Science - Criminal Justice
Greenville College
Greenville, IL
05-2023
Bachelor of Science - Business Administration & Managment
Greenville College
Greenville, IL
05-2023
Skills
communication
leadership
proficient writter
customer relation
ability to use microsoft word, excel, & doc
Inbound and Outbound Calling
Complaint resolution
Data Entry
organization
Call Management
Investigation documentation
Volunteer experience
Participated Fresno county community block party
Greenville University football community service project
Attendance in helping the Methodist Church move sites
Greenville University coach Drive
Eden glory foundation
The simple room after school program
Activities
greenville university football team leader & captain 2018-2023
Played football at sacramento state university in 2023
References
References available upon request.
Timeline
Customer Service Representative
Alorica
Security Officer
Turner
Security Supervisor
Securitas Security Services
Buyer & Receiver
Whole Foods Market Inc
Bachelor of Science - Criminal Justice
Greenville College
Bachelor of Science - Business Administration & Managment