Ashton Norton
Ruffs Dale,PA
Summary
Driven and adaptable professional with a proven track record at Gold Leaf Law PLLC, excelling in critical thinking and customer service. Demonstrated ability to enhance client satisfaction and confidentiality, alongside mentoring teams for peak performance. Skilled in effective communication and relationship building, significantly improving client-attorney interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Legal Assistant
Gold Leaf Law PLLC.
2023.10 - 2024.08
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Customer Service
Bruster's Real Ice Cream
2017.05 - 2024.07
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Trained new workers in sales, customer service, and safety.
- Trained new cashiers on procedures, customer service, and sales techniques.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Enhanced company reputation through excellent customer service and professional demeanor.
Education
Master of Science - Forensic Psychology
Carlow University
Pittsburgh, PA12.2025
Bachelor of Science - Psychology
Saint Vincent College And Seminary
Latrobe, PA05.2024
Skills
- Fast Learner
- Communication
- Relationship Building
- Critical Thinking
Accomplishments
Dean's List every year while at college
Certification
Addiction Specialist Certification
Timeline
Legal Assistant
Gold Leaf Law PLLC.
2023.10 - 2024.08
Customer Service
Bruster's Real Ice Cream
2017.05 - 2024.07
Master of Science - Forensic Psychology
Carlow University
Bachelor of Science - Psychology
Saint Vincent College And Seminary
Addiction Specialist Certification
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