Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michika Hudson

Fayetteville,NC

Summary

An individual consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with implementing behavior intervention plans to support client development. Knowledgeable in insurance sales and client relationship management. Proven track record in leading and managing team operations. Known for exceptional interpersonal skills, adaptability, and fostering collaborative environment. Reliable team player with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

A New Leaf Therapeutic Services PLLC
04.2024 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.

Sales Consultant

Liberty Ford of Fayetteville
04.2023 - 03.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

    • Insurance Agent

    Lavette Jones State Farm
    10.2022 - 04.2023
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

    • Server Shift Leader

    Cheddars Stratch Kitchen
    10.2021 - 10.2022
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

    • Education

    Bachelor of Science - Business Communication

    University of Phoenix
    Tempe, AZ
    03-2026

    Highland Regional High School
    06.2018

    Skills

    • Applied Behavior Analysis
    • Discrete Trial Training
    • Customer Service
    • Problem-solving abilities
    • Active Listening
    • Critical Thinking
    • Time Management
    • Customer Relationship Management
    • Product and service knowledge
    • Professionalism and Ethics
    • Quotes and sales
    • Organization

    Certification

    RBT certificate

    Insurance producer license

    BLS certification

    Timeline

    Registered Behavior Technician

    A New Leaf Therapeutic Services PLLC
    04.2024 - Current

    Sales Consultant

    Liberty Ford of Fayetteville
    04.2023 - 03.2024

    Insurance Agent

    Lavette Jones State Farm
    10.2022 - 04.2023

    Server Shift Leader

    Cheddars Stratch Kitchen
    10.2021 - 10.2022

    Highland Regional High School

    RBT certificate

    Insurance producer license

    BLS certification

    Bachelor of Science - Business Communication

    University of Phoenix

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    Michika Hudson