Ashton Porter
Plain City,UT
Summary
Client Success Specialist with over 4 years of experience in enhancing customer satisfaction and loyalty through effective onboarding, relationship building, and strategic account management. Proven expertise in consultative sales, negotiation, and leading high-performance teams towards individual and team targets. Skilled in database management, problem-solving, and delivering technical training. Eager to leverage extensive background in customer success to drive client relationships and achieve gross profit goals in a dynamic, growth-oriented environment.
Overview
8
8
years of professional experience
Work History
Customer Success Representative: NetApp
MarketStar
01.2020 - Current
- Spearheaded onboarding process for over 500 new accounts, enhancing customer satisfaction and retention through personalized training on tech tools.
- Demonstrated exceptional multi-tasking abilities and attention to detail in maintaining relationships with customers and partners, ensuring high levels of customer satisfaction.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
Business Guide: WordPress
MarketStar: NetApp
08.2019 - 01.2020
- Utilized consultative sales techniques to understand customer needs fully, aligning product offerings with client success criteria and fostering long-term relationships.
- Managed a pipeline of new leads through a systematic process, contributing to the strategic engagement and satisfaction of customers through more than 30 calls and emails per day
- Expanded sales opportunities when interacting with customers.
Lead Development Representative: RedHat
MarketStar
07.2018 - 08.2019
- Enhanced lead generation by implementing targeted outreach campaigns and strategic prospecting techniques.
- Increased sales pipeline by consistently identifying high-potential leads and initiating contact with decision-makers by making 125 calls per day.
- Managed lead list of 700 accounts, leveraging analytical skills to drive team and personal goals through effective communication and technical knowledge sharing.
Help Desk
Apartment Management Consultants
05.2016 - 07.2018
- Took the lead of data entry processes for new property acquisitions using SQL, enhancing data accuracy and operational efficiency.
- Acted as point of contact for IT support, efficiently resolving help desk tickets and ensuring high levels of user satisfaction through timely and effective solutions.
- Assisted in implementation of SQL-based notification systems for property and resident communications, improving information dissemination and stakeholder engagement.
Medical Equipment Delivery and Installation
Petersen Medical
12.2015 - 05.2016
- Enhanced patient care by ensuring proper installation and maintenance of medical equipment and timely oxygen system deliveries of over 20 orders per day.
- Reduced equipment downtime by promptly diagnosing and repairing issues as they arose.
- Maximized equipment performance by conducting regular maintenance checks and calibrations.
- Enhanced patient care by ensuring proper installation and maintenance of medical equipment.
Education
Bachelor of Science - Business Administration
Weber State University
Ogden, UT12.2024
Skills
- CRM Software
- Technical Product Training
- Data Collection
- Consultative Sales
- Lead Management
- Data Analysis
- Relationship Building
- Problem Solving
- Leadership
- Adaptability
Leadership Training
Completed a company ran leadership development program. The course is a 14-week program where participants learned how to level up their leadership skills and management capabilities, in addition to gaining hands-on experience and receiving mentorship by leaders of the company.
Timeline
Customer Success Representative: NetApp
MarketStar
01.2020 - Current
Business Guide: WordPress
MarketStar: NetApp
08.2019 - 01.2020
Lead Development Representative: RedHat
MarketStar
07.2018 - 08.2019
Help Desk
Apartment Management Consultants
05.2016 - 07.2018
Medical Equipment Delivery and Installation
Petersen Medical
12.2015 - 05.2016
Bachelor of Science - Business Administration
Weber State University