Ashton Porter
Plain City,UT
Summary
Client Success Specialist with over 4 years of experience in enhancing customer satisfaction and loyalty through effective onboarding, relationship building, and strategic account management. Proven expertise in consultative sales, negotiation, and leading high-performance teams towards individual and team targets. Skilled in database management, problem-solving, and delivering technical training. Eager to leverage extensive background in customer success to drive client relationships and achieve gross profit goals in a dynamic, growth-oriented environment.
Overview
8
8
years of professional experience
Work History
Customer Success Representative: NetApp
MarketStar
Ogden, UT
01.2020 - Current
- Spearheaded onboarding process for over 500 new accounts, enhancing customer satisfaction and retention through personalized training on tech tools.
- Demonstrated exceptional multi-tasking abilities and attention to detail in maintaining relationships with customers and partners, ensuring high levels of customer satisfaction.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
Business Guide: WordPress
MarketStar: NetApp
Ogden, UT
08.2019 - 01.2020
- Utilized consultative sales techniques to understand customer needs fully, aligning product offerings with client success criteria and fostering long-term relationships.
- Managed a pipeline of new leads through a systematic process, contributing to the strategic engagement and satisfaction of customers through more than 30 calls and emails per day
- Expanded sales opportunities when interacting with customers.
Lead Development Representative: RedHat
MarketStar
Ogden, UT
07.2018 - 08.2019
- Enhanced lead generation by implementing targeted outreach campaigns and strategic prospecting techniques.
- Increased sales pipeline by consistently identifying high-potential leads and initiating contact with decision-makers by making 125 calls per day.
- Managed lead list of 700 accounts, leveraging analytical skills to drive team and personal goals through effective communication and technical knowledge sharing.
Help Desk
Apartment Management Consultants
Cottonwood Heights, UT
05.2016 - 07.2018
- Took the lead of data entry processes for new property acquisitions using SQL, enhancing data accuracy and operational efficiency.
- Acted as point of contact for IT support, efficiently resolving help desk tickets and ensuring high levels of user satisfaction through timely and effective solutions.
- Assisted in implementation of SQL-based notification systems for property and resident communications, improving information dissemination and stakeholder engagement.
Medical Equipment Delivery and Installation
Petersen Medical
Roy, UT
12.2015 - 05.2016
- Enhanced patient care by ensuring proper installation and maintenance of medical equipment and timely oxygen system deliveries of over 20 orders per day.
- Reduced equipment downtime by promptly diagnosing and repairing issues as they arose.
- Maximized equipment performance by conducting regular maintenance checks and calibrations.
- Enhanced patient care by ensuring proper installation and maintenance of medical equipment.
Education
Bachelor of Science - Business Administration
Weber State University
Ogden, UT12.2024
Skills
- CRM Software
- Technical Product Training
- Data Collection
- Consultative Sales
- Lead Management
- Data Analysis
- Relationship Building
- Problem Solving
- Leadership
- Adaptability
Leadership Training
Completed a company ran leadership development program. The course is a 14-week program where participants learned how to level up their leadership skills and management capabilities, in addition to gaining hands-on experience and receiving mentorship by leaders of the company.
Timeline
Customer Success Representative: NetApp
MarketStar
01.2020 - Current
Business Guide: WordPress
MarketStar: NetApp
08.2019 - 01.2020
Lead Development Representative: RedHat
MarketStar
07.2018 - 08.2019
Help Desk
Apartment Management Consultants
05.2016 - 07.2018
Medical Equipment Delivery and Installation
Petersen Medical
12.2015 - 05.2016
Bachelor of Science - Business Administration
Weber State University