Ashton Shields
Savannah,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Manage performance of the team to maximize outcomes. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Through work experience I have established excellent communication and interpersonal skills, while also being proficient in computers and technical skills including Microsoft Office Suite. Seeking opportunity to leverage excellent communication skills, attention to detail and willingness to learn in a fast-paced environment to help obtain a strategic mission.
Work History
Client Experience Specialist
SmartAsset
New York, NY
05.2021 - Current
- Meet and exceed daily activity expectations (calls, demos, emails, total contacts)
- Initiate and obtain sales through lead lists while meeting productivity metrics
- Provide feedback and techniques to Direct Sales Supervisor to help improve performance
- Generated minimum of 250 new leads each day
- Overcame objections using friendly, persuasive strategies.
- Make an average of 210 outbound calls per day.
- Help consumers make better financial decisions for their family and future
- Get consumers connected with Fiduciaries
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Meet quota on a month to month basis
Team Lead- Inside Sales
SelectQuote
Kansas City, MO
07.2019 - 05.2021
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Reported on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions to upper management
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached and mentored new sales associates for maximum performance.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Exceptional computer skills
Surgical Technician
Mosaic Life Care
St. Joseph, MO
07.2019 - Current
- Consistently demonstrate an ability to maintain composure, follow strict protocols and remain calm in high-stress situations
- Interact directly with patients and families to provide an exceptional customer experience
- Scrub in and assist surgeons in surgical operations
Certified Nurse Assistant
Mosaic Life Care
St. Joseph, MO
02.2014 - 05.2018
- Worked in a detailed oriented department making sure to ensure accurate, timely flow of information by maintaining thorough patient records and updating healthcare teams and patients
- Displayed strong clinical skills such as lab draws, blood glucose test, EKG, vital signs, and point-of-site care
- Worked at the front desk checking patients in, updating insurance information and maintaining strict patient confidentiality
- Assisted answering phones, taking messages, and scanning information.
Education
Bachelor of Science - Business Administration
05.2021
Associates - Nursing
08.2018
General studies
Certified Nursing Assistant -
05.2012
Timeline
Client Experience Specialist - SmartAsset
05.2021 - Current
Team Lead- Inside Sales - SelectQuote
07.2019 - 05.2021
Surgical Technician - Mosaic Life Care
07.2019 - Current
Certified Nurse Assistant - Mosaic Life Care
02.2014 - 05.2018
Missouri Western State University - Bachelor of Science, Business Administration
Clarinda Iowa Community College - Associates, Nursing
North Central Missouri College - , General studies
Hillyard Technical School - Certified Nursing Assistant,
Overview
10
10
years of professional experience
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