Amber Gee
Concord,NC
Summary
Dynamic professional with 30 years of diverse experience in client services, management, and performance metrics, seeking a role as a Resume Specialist. Proven track record of enhancing customer satisfaction and engagement through impactful positions such as Client Experience Specialist and Call Center Supervisor. Expertise in customer service, data management, and communication is complemented by a solid foundation in Management Information Systems. Committed to leveraging extensive skills to drive exceptional results and foster positive client relationships.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Client Experience Specialist
Dynafios
10.2023 - 03.2025
- Managed customer inquiries via phone, email, and chat, achieving a 95% customer satisfaction rating.
- Resolved technical issues, reducing response time by 30% through effective troubleshooting and performance metrics tracking.
- Enhanced data accuracy by 20% by maintaining and updating internal databases.
- Improved online customer engagement by 25% by actively addressing complaints on social media.
Call Center Supervisor
4Consulting, Inc
03.2021 - 06.2023
- Supervised a team of over 20 call center agents, increasing overall productivity by 25% and reducing call abandonment rates by 40% through targeted coaching and workflow enhancements.
- Conducted performance reviews and monitored KPIs, resulting in a 30% improvement in call resolution efficiency and achieving a 98% compliance rate with company standards.
- Managed team funding and developed tracking systems for budget, tasks, and training, ensuring efficient resource allocation and reducing staff turnover by 15%.
Home Health Aide
Beyond Care
10.2018 - 03.2019
- Delivered personalized in-home care to over 15 patients, achieving a 100% satisfaction rate from families while administering medication and managing patient care plans, leading to a 20% reduction in hospital readmission rates.
- Conducted patient assessments and collaborated with healthcare teams, resulting in a 15% improvement in patient outcomes.
Medical Office Assistant
Dr. Chauhan Pediatrics
08.2015 - 03.2019
- Managed patient intake and medical records for over 100 patients weekly, ensuring full compliance with HIPAA regulations.
- Reduced patient wait times by 30% through effective coordination of patient care and appointment scheduling.
- Achieved a 98% approval rate on first submission by conducting accurate billing and coding for insurance claims.
Child and Youth Program Assistant
Bayside CDC
07.2018 - 12.2018
- Developed and implemented age-appropriate activities, enhancing program engagement by 25% for over 30 children.
- Monitored and supported children’s development, leading to a 15% improvement in developmental milestones while reducing incident reports by 20% through effective collaboration with staff.
Actor Model
Self Employed
05.2013 - 08.2017
- Demonstrated versatility by performing in a variety of theatrical productions, adapting to diverse roles and artistic requirements.
- Engaged in numerous modeling assignments, effectively embodying different characters and themes to meet creative project goals.
Medical Assistant
Health Department
11.2012 - 12.2016
- Demonstrated proficiency in primary care, case management, and medication administration, ensuring high-quality patient support.
- Conducted comprehensive assessments of patient care needs, prioritized treatment strategies, and streamlined patient flow.
- Enhanced patient education by delivering essential health information, resulting in better-informed decision-making and improved patient outcomes.
Baker/Catering
Self Employed
06.2002 - 12.2016
- Developed diverse and tailored menus, ensuring alignment with client preferences and dietary needs.
- Coordinated ingredient sourcing and food preparation, maintaining high standards for quality and freshness.
- Planned and executed events, fostering strong client relationships and consistently achieving customer satisfaction.
Singer
Daycare Teacher/Nanny
06.2000 - 12.2016
- Delivered nurturing care and educational support through the design and implementation of age-appropriate activities.
- Fostered a safe and engaging environment that promoted children's growth and development.
- Communicated effectively with parents to ensure alignment on developmental goals and progress.
Medical Assistant
Myriddian, LLC
01.2015 - 07.2015
- Ensured compliance with JCAHO standards, contributing to the department's successful accreditation.
- Assisted in delivering quality patient care by managing diverse medical conditions and performing vital signs and glucose testing.
Direct Support Professional
CSLA – Richcroft Inc.
07.2013 - 01.2015
- Delivered personalized care and support to individuals with developmental disabilities, enhancing their quality of life through focused daily living assistance and skill development.
- Facilitated community integration activities, promoting independence and ensuring client safety in all interactions.
Education
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Vision Allied Health Institute
01.2018
Management Information Systems, Computer/Information Technology, Administration and Management
Keiser University-Ft Lauderdale
01.2016
Associate of Science (A.S.) - Medical/Clinical Assistant
Keiser University-Ft Lauderdale
01.2011
Diploma - General Studies
Aberdeen High
01.2008
Voice and Opera
John Carroll School of Arts Music School
01.2008
Skills
- Customer Service
- Client Services
- Call Center
- Performance Metrics
- Financial Literacy
- Management
- Licensing
- Marketing
- Sales
- CRM
Certification
- Diploma in Medical Coding and Billing
- Diploma in Project Management
- Stata Level 1: Fundamentals of Data Analysis
- CPR, AED, and First Aid
- Management Information Systems
- A Comprehensive Guide to Medical Coding
- Introduction to Office and Administrative Management
Timeline
Client Experience Specialist
Dynafios
10.2023 - 03.2025
Call Center Supervisor
4Consulting, Inc
03.2021 - 06.2023
Home Health Aide
Beyond Care
10.2018 - 03.2019
Child and Youth Program Assistant
Bayside CDC
07.2018 - 12.2018
Medical Office Assistant
Dr. Chauhan Pediatrics
08.2015 - 03.2019
Medical Assistant
Myriddian, LLC
01.2015 - 07.2015
Direct Support Professional
CSLA – Richcroft Inc.
07.2013 - 01.2015
Actor Model
Self Employed
05.2013 - 08.2017
Medical Assistant
Health Department
11.2012 - 12.2016
Baker/Catering
Self Employed
06.2002 - 12.2016
Singer
Daycare Teacher/Nanny
06.2000 - 12.2016
undefined
Vision Allied Health Institute
Management Information Systems, Computer/Information Technology, Administration and Management
Keiser University-Ft Lauderdale
Associate of Science (A.S.) - Medical/Clinical Assistant
Keiser University-Ft Lauderdale
Diploma - General Studies
Aberdeen High
Voice and Opera
John Carroll School of Arts Music School
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