Caleb Roman
Villa Hills,Kentucky
Summary
Personable and dedicated Customer Service Representative with experience in the luxury car industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and result-oriented with a proven passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Experience Specialist
Lincoln of Cincinnati
Cincinnati, Ohio
08.2022 - Current
- Performed necessary troubleshooting to determine source of client reported issue.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided exceptional customer service to clients by responding to inquiries, resolving complaints and addressing any other issues in a timely manner.
- Participated in team meetings to understand goals and establish necessary process improvements.
- Effectively communicated with coworkers to maintain professional and customer oriented atmosphere.
- Established and effectively maintained productive customer relationships.
- Excelled in exceeding daily credit card application goals.
Package Handler
FedEx
Florence, KY
06.2021 - 07.2022
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Picked products using RF scanner to fill orders.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Resolved conveyor system issues by clearing jams and blockages.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Education
High School Diploma -
Dixie Heights High School
Fort Mitchell, KY05-2018
Some College (No Degree) - Business Administration And Management
University of Cincinnati
CincinnatiSkills
- Sales Support
- Quality Control
- Customer Service
- Customer Data Confidentiality
- Sales and Upselling
- Understanding Customer Needs
- Work Prioritization
Affiliations
- I frequent Lake Cumberland and Norris Lake to enjoy weekends surfing, wakeboarding, and lots of golf in the summer. My winters are ideally spent snowboarding from the east to west coast.
- I very much a car enthusiast of all types. "Car Guy"
Certification
- Ohio Motor Vehicle Sales Licensed
Timeline
Client Experience Specialist
Lincoln of Cincinnati
08.2022 - Current
Package Handler
FedEx
06.2021 - 07.2022
High School Diploma -
Dixie Heights High School
Some College (No Degree) - Business Administration And Management
University of Cincinnati
Similar Profiles
MELISSA BILKASLEYMELISSA BILKASLEY
Medical Assistant, Customer Relations Representative at City of Cincinnati, Cincinnati Health DepartmentMedical Assistant, Customer Relations Representative at City of Cincinnati, Cincinnati Health Department
Tianna StysTianna Stys
Direct Support Professional at Community Living Grimsby Lincoln West LincolnDirect Support Professional at Community Living Grimsby Lincoln West Lincoln
RANDY GRIESSRANDY GRIESS
Supervisor at Lincoln Composites, Hexagon Lincoln, Hexagon, Agility Fuel Solutions, Hexagon AgilitySupervisor at Lincoln Composites, Hexagon Lincoln, Hexagon, Agility Fuel Solutions, Hexagon Agility
Daniel LeeDaniel Lee
Mechanical Engineer Co-op at CopelandMechanical Engineer Co-op at Copeland
Alecea HomerAlecea Homer
Coordinator at Elite Air Trampoline ParkCoordinator at Elite Air Trampoline Park