Monique Conley
Swan Point
Summary
Motivated individual with experience in sales and management. Skilled in building customer relationships. Strong communication and interpersonal skills for providing superior customer service.
Overview
26
26
years of professional experience
Work History
Client Experience Specialist
Hear USA
Waldorf, MD
06.2022 - Current
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Streamlined communication between clients and audiologist, improving information flow.
- Developed strong relationships with clients through active listening and genuine concern, leading to increased loyalty and repeat business.
- Organized client events and workshops, fostering a sense of community among customers and promoting brand awareness.
- Utilized CRM tools to manage client information effectively, streamlining daily tasks and simplifying reporting processes.
- Assisted in upselling additional services based on deep understanding of individual client needs, contributing to revenue goal.
- Trained staff on operating procedures and company services.
Center Director
European Wax Center
Falls Church, VA
04.2021 - 04.2022
- Oversaw daily operations, ensuring optimal service delivery and client satisfaction.
- Trained and mentored staff on best practices for customer engagement and service excellence.
- Developed and implemented strategies to enhance operational efficiency and reduce wait times.
- Monitored financial performance, track KPIs, managing budgets to achieve profitability targets.
Center Manager
Jenny Craig Weight Loss Center
Waldorf, MD
03.2015 - 04.2021
- Managed daily center operations, ensuring compliance with organizational policies and procedures.
- Evaluated employee performance, providing constructive feedback and fostering professional development.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
Lead Sales Associate
Dress Barn
Waldorf, MD
01.2014 - 03.2015
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Trained and mentored new associates on product knowledge and sales techniques to enhance team performance.
- Developed promotional displays to increase visibility of seasonal collections, driving customer interest and foot traffic.
Sales Associate
Lia Sophia Jewelry
Waldorf, MD
01.2008 - 03.2014
- Developed strong customer relationships to enhance sales performance and client retention.
- Provided expert product knowledge to assist customers in making informed purchase decisions.
- Recruited and trained new sales associates on sales strategies and customer engagement techniques.
- Implemented visual merchandising standards to optimize product displays and attract customers.
Inside Sales Representative
Pfeiffer Vacuum
Nashua, NH
01.2000 - 06.2010
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Coordinated with supply chain management to ensure timely delivery of products aligned with customer expectations.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
Education
Bachelor of Science - Business
Franklin Pierce University
Rindge, NHSkills
- Exceptional communication
- Sales support
- Problem-solving skills
- Attention to detail
- Calm and professional under pressure
- Customer service excellence
- CRM software
- Multitasking
- Team building
- Self motivation
Timeline
Client Experience Specialist
Hear USA
06.2022 - Current
Center Director
European Wax Center
04.2021 - 04.2022
Center Manager
Jenny Craig Weight Loss Center
03.2015 - 04.2021
Lead Sales Associate
Dress Barn
01.2014 - 03.2015
Sales Associate
Lia Sophia Jewelry
01.2008 - 03.2014
Inside Sales Representative
Pfeiffer Vacuum
01.2000 - 06.2010
Bachelor of Science - Business
Franklin Pierce University