Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
4
4
years of professional experience
Work History
Learning Ambassador
Amazon
11.2023 - Current
Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
Implemented innovative teaching methods, resulting in increased student comprehension and retention.
Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
Shift Supervisor
Dunkin' Donuts Franchising
03.2024 - 12.2024
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Shift Leader Manager
Chic-Fil-A
02.2023 - 12.2024
Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Trained and mentored new employees to maximize team performance.
Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
Sales Lead
Journeys Underground
02.2021 - 09.2023
Trained, coached, and mentored new sales associates for maximum performance.
Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.