Ashton Stewart
Glendale,AZ
Summary
Knowledgeable and dedicated customer service professional with education in the mental health care industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with customers/patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, diminishing the mental health crisis, and growing businesses.
Overview
15
15
years of professional experience
Work History
Business Owner/Operator
Paws & All Pet Sitting and Dog Walking
07.2023 - Current
- Increased overall business efficiency by streamlining operational processes and implementing new technologies.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Implemented data-driven decision-making processes by analyzing key performance indicators and making adjustments accordingly.
- Successfully managed team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Built close customer relationships using excellent communication, resulting in repeat clients and successful business.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly, increasing business by 100%.
Store Manager
BodyHeat Tanning
11.2018 - 08.2022
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Monitored team productivity and performance to support goals
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices, increasing membership by 9% & product sales by 12%.
Head Coach
Leah's Gymnastics & Cheerleading
06.2009 - 06.2016
- Streamlined practice sessions by designing efficient workout schedules and drills, maximizing time on task, leading teams to a 90% increase in wins.
- Guided athletes in overcoming challenges and identifying opportunities, giving them confidence they needed to succeed.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Collaborated with other coaches to create and execute game plans.
Education
MASTER OF BUSINESS ADMINISTRATION -
Grand Canyon University
Phoenix, AZ 05.2024 - Current
BACHELOR OF SCIENCE (B.S - Health Sciences
University of Arkansas Little Rock
Little Rock, AR05.2018
Skills
- Self Motivation
- Customer service excellence
- Client Relationship Building
- Effective Communication
- Empathy and patience
- Customer Relationship Management (CRM)
Timeline
MASTER OF BUSINESS ADMINISTRATION -
Grand Canyon University
05.2024 - Current
Business Owner/Operator
Paws & All Pet Sitting and Dog Walking
07.2023 - Current
Store Manager
BodyHeat Tanning
11.2018 - 08.2022
Head Coach
Leah's Gymnastics & Cheerleading
06.2009 - 06.2016
BACHELOR OF SCIENCE (B.S - Health Sciences
University of Arkansas Little Rock
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