REBECCA MACDONALD
L
Denver,CO/80210
Summary
Reliable and upbeat entrepreneur successful at promoting customer loyalty, diligent attention to individual needs, and overall customer satisfaction. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Founder & CEO
Fido's Day Out Pet Sitting And Dog Walking
Denver, CO
05.2003 - 12.2021
- .Oversaw operational aspects of successful pet services business, including long-term planning, staff hiring and training, and procedure development and implementation.
- Provided elite customer service to high-end loyal customers for 18 consecutive years.
- Promoted business via social media to generate leads and maximize brand identity.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Hired and supervised training of over 25employees in 2003-2020.
- Outlined finances, goals and daily operations of Fido's Day Out Dog Walking and Pet Sitting company in detailed business plans.
- Developed key operational initiatives to drive and maintain substantial business growth
Sales Associate
Pine Creek Clothing Company (now Is Wish Gifts)
Denver, CO
06.2007 - 07.2008
- Engaged with customers to effectively build rapport and long lasting relationships.
- Pre-prepared closets for loyal customers.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Maintained store visual appeal, engage customers and promote specific merchandise.
League Program Director
USTA Colorado
Denver, CO
01.1998 - 06.2003
- Provided ongoing direction and leadership for tennis leagues, tournaments for Colorado.
- Held special events to promote camaraderie among teammates, families and community members.
- Developed team communications and information for meetings, leagues and tournaments.
- Volunteered with disadvantaged inner-city youth in basics of tennis.
- Improved success of program by making proactive adjustments to operations, increasing participation in each league for 6 consecutive years.
Server
Rock Bottom Brewery
Denver, CO
05.1998 - 06.1999
- Handled customers in fast-paced setting in coordination with solid team of customer service associates
Education
Master of Science - Sports Management
The University of Tennessee - Knoxville
Knoxville, TN05.1997
Bachelor of Science - English
University of Kansas
Lawrence, KS 08.2000 - 08.2004
Skills
- Business Leadership
- Operations Start-Up
- Strategic Vision
- Outstanding Communication
- Excellent Quality Assurance
- Employee Motivation
- Decision Making
- Recruitment, Hiring, & Training
- Social Media Management
- Athletic Recruitment Strategies
Websites
Timeline
Sales Associate
Pine Creek Clothing Company (now Is Wish Gifts)
06.2007 - 07.2008
Founder & CEO
Fido's Day Out Pet Sitting And Dog Walking
05.2003 - 12.2021
Bachelor of Science - English
University of Kansas
08.2000 - 08.2004
Server
Rock Bottom Brewery
05.1998 - 06.1999
League Program Director
USTA Colorado
01.1998 - 06.2003
Master of Science - Sports Management
The University of Tennessee - Knoxville
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