Ashton Thomas
Kansas City,Missouri
Summary
Dynamic Account Manager with a proven track record of fostering strong client relationships and delivering exceptional service across various healthcare sectors. Skilled in negotiation and problem-solving, with a commitment to enhancing team performance and client satisfaction. Excelling in communication and leadership, ensuring high client engagement and service excellence.
Overview
9
9
years of professional experience
Work History
Account Manager
Favorite Healthcare Staffing
03.2023 - Current
- Highly successful client service manager for 13 different MSP clients throughout the United States market. I received consistent and highly-rated reviews from clients.
- I primarily worked with MSP clients, but I also partnered with direct clients to support growing the relationship for the RFP.
- Partnered with rehabilitation facilities, health departments, long-term acute care, geriatrics, correctional facilities, acute care, critical access, emergency medical services, and outpatient surgery centers.
- Partnered with small and large bed facilities, with varying contingent labor usage.
- Frequently traveled with Favorite Staffing for quarterly business reviews, client sponsorships, tours, and team events.
- Catered to the clients' needs and goals by providing support with per diem, contracts, and direct hire.
- Collaborated with cross-functional teams on projects related to client service initiatives.
- Actively monitor client needs, service usage, and feedback to maintain high engagement and commitment to exceptional service.
- Prepared documentation, reports, and logs to identify and manage sales metrics, and support process-driven activities for weekly meetings and quarterly business reviews.
- Negotiated contracts with vendors and clients to secure favorable terms and pricing.
- Mediated conflicts between employees and clients to facilitate effective resolutions to disputes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Delivered training to associates to maximize performance, meet goals, and enhance customer relations skills.
- A member of the Engagement Committee, an organized team that creates activities to build camaraderie and foster a pleasant workplace culture through celebration and inclusiveness.
Server, Bartender, Hostess
Rye
Leawood, Kansas
04.2022 - 03.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Server, Bartender
The Melting Pot
Kansas City, MO
08.2021 - 07.2022
Shift Lead, Cook, Server, Cashier
Spin Pizza
Overland Park
06.2017 - 08.2021
Server, TOGO Cashier, Hostess, Cook
Applebees
Belton, MO
05.2016 - 04.2017
Education
Bachelor Degree - Psychology
University of Kansas
Lawrence, KS05.2023
Johnson County Community College
05.2023
Kansas City Kansas Community College
Wyandotte County12.2019
Diploma - General Education
Belton High School
Belton, MO05.2018
Skills
- Communication
- Leadership
- Multi-tasking
- Organization
- Excellent customer service
- Proactive problem solving
- Positivity
- Time Utilization
- Eagerness to learn and develop
- Detail-oriented
- CRM applications and microsoft
- High
Awards
- A Plus Scholarship
- Honor Roll
Languages
- English
- Intermediate Spanish
- Elementary Sign Language
Timeline
Account Manager
Favorite Healthcare Staffing
03.2023 - Current
Server, Bartender, Hostess
Rye
04.2022 - 03.2023
Server, Bartender
The Melting Pot
08.2021 - 07.2022
Shift Lead, Cook, Server, Cashier
Spin Pizza
06.2017 - 08.2021
Server, TOGO Cashier, Hostess, Cook
Applebees
05.2016 - 04.2017
Bachelor Degree - Psychology
University of Kansas
Johnson County Community College
Kansas City Kansas Community College
Diploma - General Education
Belton High School