Ashton Vosburg
Olympia,WA
Summary
Dynamic sales professional with a proven track record at Sentry Alarm Systems, excelling in customer relationship building and negotiation. Adept at utilizing CRM software to enhance sales strategies and drive client engagement. Recognized for improving customer satisfaction through effective communication and problem-solving skills, fostering long-term client loyalty.
Overview
8
8
years of professional experience
Work History
Inside Sales/Customer Service Representative
Setina Manufacturing
Olympia, WA
01.2026 - Current
- Resolved customer inquiries through effective communication and issue resolution techniques.
- Managed product returns and exchanges, ensuring adherence to company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Outside Sales Consultant
Sentry Alarm Systems
Portland, OR
09.2023 - 12.2025
- Assisted in identifying potential clients and developing sales strategies.
- Learned to present product features and benefits to prospective customers effectively.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Supported the sales team with lead generation through research and outreach efforts.
- Adapted quickly to various customer needs and preferences during consultations.
- Collaborated with team members to improve sales processes and customer experiences.
- Maintained accurate records of client interactions using CRM software.
- Utilized CRM software to track client interactions, maintain up-to-date records, and identify sales trends for continuous improvement.
Operations Manager
Wilsonville Lock and Security
Wilsonville, OR
11.2021 - 09.2023
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed scheduling and correspondence, ensuring timely communication across departments.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Coordinated daily office operations to enhance workflow efficiency and support team productivity.
Sales Associate
Ben Bridge Jeweler
Portland, OR
10.2018 - 11.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Collaborated with team members to achieve sales targets and maintain store presentation standards.
- Monitored inventory levels, restocked merchandise, and organized displays for optimal visibility.
- Handled customer complaints and feedback professionally to improve service quality and satisfaction.
- Trained new associates on product knowledge, sales techniques, and operational procedures.
- Implemented visual merchandising strategies to attract customers and drive sales performance.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Wilsonville High School
Wilsonville, ORNo Degree -
Oregon State University
Corvallis, ORSkills
- Customer relationship building
- Strong negotiation skills
- Objection handling
- Closing techniques
- CRM software proficiency
- Customer service
- Problem-solving
- Computer skills
- Verbal and written communication
- Approachable
- Phone and email etiquette
Timeline
Inside Sales/Customer Service Representative
Setina Manufacturing
01.2026 - Current
Outside Sales Consultant
Sentry Alarm Systems
09.2023 - 12.2025
Operations Manager
Wilsonville Lock and Security
11.2021 - 09.2023
Sales Associate
Ben Bridge Jeweler
10.2018 - 11.2021
High School Diploma -
Wilsonville High School
No Degree -
Oregon State University