Meghan Owens
Norman,OK
Summary
Driven by a passion for customer service and sales excellence, Leveraging problem-solving abilities and CRM software expertise to enhance business performance. Resourceful and results driven, my approach has consistently enhanced customer loyalty and team performance to meet company needs and increase service value.
Overview
10
10
years of professional experience
Work History
Inside Sales/Customer Service Representative
LL Flooring
07.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assisted with mentoring new/existing employees.
- Generated reports on customer feedback for management review.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Generated 1Mil plus in individual sales year over year
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, use of CRM software and best practices.
- Investigated complex problems and provided solutions within established timelines.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with management teams to develop solutions and accomplish shared objectives.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Sales Manager
Wireless Advocates
06.2014 - 07.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Managed sales team activities by evaluating needs of each territory and participating in sales calls.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Developed and implemented effective sales strategies to drive revenue growth.
- Developed monthly budget plans based on projected expenses related to business development efforts.
- Increased customer retention and renewal growth by revitalizing existing business in segment.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Microsoft Office Suite
- Sales closing
- De-Escalation Techniques
- Building rapport
- Conflict Mediation
- CRM Software
- Sales expertise
Timeline
Inside Sales/Customer Service Representative
LL Flooring
07.2016 - Current
Sales Manager
Wireless Advocates
06.2014 - 07.2016