Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashton Washington

Houston

Summary

Drawing 8+ years of dynamic call center expertise, consistently delivering exceptional customer service with a track record of top-rated customer satisfaction scores. The extensive experience spans healthcare and client care, showcasing a proven history of effective collaboration with individuals from diverse backgrounds. Committed to enhancing customer experiences and cultivating an environment of continuous growth and unmatched success.

Overview

6
6
years of professional experience

Work History

MEMBER SERVICE GUIDE

DEVOTED HEALTH
Houston
10.2021 - Current
  • Proactively assisted an average of over 20-30 patients daily in finding physicians or specialist that align with their values and preferences.
  • Serve as the initial point of contact for members, effectively utilizing phone and company systems to comprehensively understand their needs and concerns.
  • Collaborated with a team that included doctors & clinical guides seamlessly help members with service and clinical questions.
  • Educated and advised several patients daily on their pharmacy and health insurance benefits such as co-insurance, out of pocket, premiums, and spending accounts.
  • Achieved 100% customer satisfaction by de-escalating high-stressed calls and correcting complicated discrepancies.

PATIENT CARE ADVISOR

BROADPATH HEALTHCARE
Houston
06.2019 - 08.2021

Education

Bachelor of Science - Business Administration And Management

Troy University
Troy, AL

Skills

  • Benefits Enrollment & Verification Expertise
  • Medical Billing & Payment Processing
  • Claims Processing
  • Clear Verbal & Written Communication
  • Multi-Tasking
  • Flexibility & Adaptability
  • Active Listening
  • Efficient Problem Solving
  • Very Organized
  • Microsoft Office & EMR
  • Team Building
  • Insurance Billing

Timeline

MEMBER SERVICE GUIDE

DEVOTED HEALTH
10.2021 - Current

PATIENT CARE ADVISOR

BROADPATH HEALTHCARE
06.2019 - 08.2021

Bachelor of Science - Business Administration And Management

Troy University

Similar Profiles

CREATE PROFILE