Summary
Overview
Work History
Education
Skills
Timeline
Generic

Den Bugtai

Richmond,TX

Summary

Results driven healthcare professional with over 6 years of experience in healthcare service environments, both civilian and military. Proven expertise in onboarding patients, resolving benefit and billing issues, and providing compassionate virtual care. Skilled in EHR systems, CRM platforms, and HIPAA-compliant documentation. Adept at multitasking in high-volume settings while delivering exceptional patient experiences.

Overview

10
10
years of professional experience

Work History

Member Service Guide

Devoted Health
10.2022 - 10.2023
  • Delivered high-touch support to 40+ Medicare Advantage members daily with complex benefit questions.
  • Onboarded new patients, scheduled follow-ups, and addressed product/service inquiries.
  • Maintained detailed, HIPAA-compliant documentation in CRM and case systems.
  • Collaborated across departments to resolve cross-functional patient concerns.
  • Praised for empathy, clarity, and maintaining high customer satisfaction in a remote setting.

Pre-Authorization Representative

Simonmed Imaging
04.2021 - 08.2022
  • Assisted patients in navigating insurance pre-approval processes for radiological services.
  • Interpreted policies and resolved issues related to billing and insurance claims.
  • Managed 50+ case files daily, prioritizing those with urgent care timelines.
  • Used EHR systems to track procedures and ensure documentation compliance.

Dental Specialist

United States Army
02.2014 - 08.2019
  • Provided empathetic care to diverse patient populations under pressure.
  • Maintained 100% accurate treatment documentation during military audits.
  • Coordinated with healthcare units across locations to support continuous care.
  • Received Army Achievement Medal for excellence in clinical and administrative support.

Education

Bachelor of Arts - Applied Studies

Brandman University
Irvine, CA
06-2021

Skills

  • Virtual Patient Support & Onboarding
  • Compassionate Communication & Active Listening
  • Insurance Benefits & Eligibility Resolution
  • HIPAA-Compliant Documentation
  • Case Management & CRM Software
  • Electronic Health Record (EHR) Familiarity
  • Multitasking in Fast-Paced Environments
  • Cross-Functional Coordination

Timeline

Member Service Guide

Devoted Health
10.2022 - 10.2023

Pre-Authorization Representative

Simonmed Imaging
04.2021 - 08.2022

Dental Specialist

United States Army
02.2014 - 08.2019

Bachelor of Arts - Applied Studies

Brandman University

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Den Bugtai