Ashton Wormley
Atlanta,GA
Summary
Customer-focused operations professional with 4+ years in hospitality operations and customer service delivery. Performs operational audits, identifies root causes, and resolves operational issues. Provides team support to improve customer experience and service reliability.
Overview
8
8
years of professional experience
Work History
Facilities Operations Lead
Sloomoo Institute
Atlanta, GA
10.2024 - Current
- Lead facility wide operations and maintenance activities in a high volume entertainment environment.
- Oversaw daily cleanliness, sanitation, facility upkeep, equipment care, waste management, operational audits, and maintenance needs across the facility to ensure operational excellence.
- Maintained safe, clean, functional, and guest-ready facility while promptly addressing operational needs in a fast-paced environment.
- Managed special projects to ensure facility enhancements of maintenance, improvement, and special projects, including work requiring coordination outside normal operating hours.
- Organized competing priorities to streamline operations and schedules, identify and troubleshoot facility issues, and communicate operational needs to management.
- Supported team members with daily responsibilities to uphold consistent company standards in guest-facing and operational areas.
Front Desk Agent
Homewood Suites by Hilton
, Georgia
01.2024 - 01.2024
- Delivered professional guest services, facilitating reservations and addressing guest requests and needs to enhance overall guest experience.
- Coordinated with housekeeping and management to swiftly resolve guest concerns, upholding service standards and guest satisfaction.
- Ensured guest confidentiality while accurately documenting requests and issues to support service quality.
Event Planner Assistant
Le Fais Do Do Event Hall
, Georgia
01.2023 - 01.2024
- Coordinated event logistics and facilitated client communication to ensure smooth event execution.
- Processed and organized client paperwork electronically for streamlined documentation.
- Managed appointment scheduling and maintained accurate client records for efficient follow-up.
Customer Support Specialist
Pritchard Sports & Entertainment
Atlanta, GA
01.2019 - 01.2023
- Resolved customer inquiries and operational issues, enhancing guest satisfaction through professional communication and timely follow-up.
- Collaborated with multiple teams to improve guest experience and streamline daily venue operations.
- Maintained professional, service-focused approach in fast-paced environment, effectively managing large crowds and adapting to changing operational needs.
- Provided customer support and guest assistance in a high volume sports and entertainment venue for approximately four and a half years.
Education
Diploma -
Gloucester High School
Virginia01-2009
Skills
- Operations management
- Project management
- Operational audits
- Operational efficiency
- Time management
- Organization
- Customer relations
- Team collaboration
- Team leadership
- Problem solving
- Conflict resolution
- Data entry
Timeline
Facilities Operations Lead
Sloomoo Institute
10.2024 - Current
Front Desk Agent
Homewood Suites by Hilton
01.2024 - 01.2024
Event Planner Assistant
Le Fais Do Do Event Hall
01.2023 - 01.2024
Customer Support Specialist
Pritchard Sports & Entertainment
01.2019 - 01.2023
Diploma -
Gloucester High School