Ashuna Perrin

• Managing over 28 Technicians while adhering to service standards and operating procedures
• Ensured regulatory compliance throughout all stages of commercial scheduling and Installation processes.
• Troubleshot potential issues proactively, mitigating risks that could impact project timelines or budgets negatively.
• Coordinated logistics operations to ensure timely delivery of products while minimizing transportation costs.
• Followed up on each Customer/Clients project/ installation to ensure safety and customer satisfaction .Processed invoices for accuracy of all labor, parts and fitting closing out completed service calls in Salesforce
• Proven ability to develop and implement creative solutions to complex problems.
• Collaborated with with District Operations to prioritize, schedule or eliminate aging open work orders
• Lead weekly District Service Planner meetings with district management.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Ensured regulatory compliance throughout all stages of commercial scheduling processes

• Established and maintained service schedules for several projects to help plan organize workload.
• Conducted regular performance reviews for technicians, providing feedback and support for professional development.
• Maintained and established rapport with clients and technician service providers. Setup all travel accommodations for services techs needing to work outside their district
• Created tickets for clients and resolved completed workload timely and effectively. Provided accurate quotes for work orders over contracted amount for job complexion according to SLA requirements
• Collaborated with sales representatives to onboard new clients seamlessly into our services offerings, ensuring smooth transition process for all parties involved.

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• Supported management''s decision-making process by providing insightful reports analyzing historical claims data.
• Managed high-volume caseloads for optimal productivity while maintaining strict attention to detail.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Communicated verification and authorization status updates with Medical Staff and department Managers to facilitate decision-making for patient admissions and insurance coverage.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
• Researched and resolved complex medical claims issues to support timely processing.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Maintained confidentiality of patient finances, records, and health statuses.

• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
• Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
• Oversaw divisional marketing, advertising and new product development.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Collaborated with healthcare professionals to facilitate smooth coordination of medications pick-up and delivery processes.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.