Ashungafack Fozao Azendem
Lanham,Maryland
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record of delivering exceptional customer service. Bilingual (Fluent in French and English) and equipped with strong communication skills, I have a strong background in healthcare, customer loyalty, customer escalations, and technical support.
Overview
7
7
years of professional experience
Work History
Customer service Agent
CVS HEALTH
01.2021 - Current
- Educate customers on health plans and options
- Analyze customer feedback and data to identify trends, areas for improvement, and opportunities for growth
- Take inbound and outbound calls to provide customer support addressing inquiries, concerns, and requests relating to all sectors of health
- Help create and implement customer service policies and standards to ensure consistent service delivery
- Look at recent financial performance and identify trends
- Prepare reports on the above information and communicate the insights of these reports to the broader business
- Consult with the customers regarding health plans and premiums.
IT Support
Verizon
01.2017 - 01.2021
- Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees
- Answers questions about installation, operation, configuration, customization, and usage of assigned products
- Apply diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures
- Provide remote support and troubleshoot issues with customers to resolve issues
- Provide technical support for internal and external customers
- Escalate complex problems to higher level of expertise within organization.
Education
BACHELOR OF TECHNOLOGY -
Baltimore City Community College
01.2020
Bachelor of Healthcare Administration -
UNIVERSITY OF BUEA
01.2015
Skills
- Data entry and analysis
- Financial accounting
- Customer Service
- Managerial Experience
- Observation
- Decision Making
- Communication
- Multi-tasking
- Healthcare
- Conflict Resolution
- Top-Tier Agent
- Problem-Solving
- Computer Literacy
- Project Management Tools
Timeline
Customer service Agent
CVS HEALTH
01.2021 - Current
IT Support
Verizon
01.2017 - 01.2021
BACHELOR OF TECHNOLOGY -
Baltimore City Community College
Bachelor of Healthcare Administration -
UNIVERSITY OF BUEA