Ashwandeep Kaur
Surrey,BC
Summary
Welcoming GSA ( Guest service Agent )with years of experience in customer service and financial reconciliation. Skilled at completing multiple tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Versatile hospitality professional with one -year background as Night Auditor. Moreover 4 years experience in customer service. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
5
5
years of professional experience
Work History
Night Auditor
Hilton Winnipeg Airport Suites
09.2022 - 10.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Kept accounts in balance and ran daily reports to verify totals.
Shift Manager
Burger King
07.2020 - 08.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Team Member
Burger King
12.2018 - 06.2020
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
Education
Bachelor of Science - Natural Environment Technologist
Sault College
Sault Ste. Marie ON12.2019
Skills
- Account Reconciliation
- Room Inventory
- Mail and Packages
- Managing Reception
- Time Management
- Checking Guests In and Out
- Lobby Auditing
- Resolving Issues
- Account Balancing
Timeline
Night Auditor
Hilton Winnipeg Airport Suites
09.2022 - 10.2023
Shift Manager
Burger King
07.2020 - 08.2023
Team Member
Burger King
12.2018 - 06.2020
Bachelor of Science - Natural Environment Technologist
Sault College
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