Hi, I’m
Ashya Evans
Fort Mill,SC
Summary
Successful CSR Representative with 5+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
years of professional experience
1
Certification
Work History
Carolina Community Actions
Office Assistant
2019.05 - 2019.08 (3 education.months_Label)
Job overview
- Scheduled appointments
- Filed documents
- Answered calls
- Interacted with customers by phone, email, or in-person to provide information.
Taco Bell
Shift Manager
2019.06 - 2021.04 (1 education.year_Label & 10 education.months_Label)
Job overview
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cross-trained crew members on different duties to increase coverage.
- Checked and monitored inventory levels to reorder items.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
Temp Agency
Warehouse Worker
2021.01 - 2021.06 (5 education.months_Label)
Job overview
- Played a critical role in maintaining overall production timelines by consistently meeting or exceeding performance targets and expectations.
- Counted and recorded finished and rejected packaged items.
- Reduced downtime through performing routine maintenance checks and addressing issues in a timely manner.
- Maintained a clean and safe work environment, adhering to strict safety protocols during operation of machinery.
- Enhanced production efficiency by maintaining and operating palletizing equipment properly.
Alorica
CSR Agent
2021.11 - 2022.03 (4 education.months_Label)
Job overview
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Circle K
Cashier/Customer Service
2023.03 - 2023.09 (6 education.months_Label)
Job overview
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked flexible schedule and extra shifts to meet business needs.
Big Lots
Cashier
2023.11 - Current (2 education.years_Label & 9 education.months_Label)
Job overview
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
NANANew Orleans, LA
NANA in Nursing Assistant
11.2023
Fort mill high schoolFort Mill, SC
High school diploma or GED
12.2021
Skills
- Medical Equipment Operation
- PCA Experience
- Management Experience
- Warehouse/ Equipment Experience
- Retail Experience
- Computer Skills
Certification
- ServSafe
- Food Handler Certification
- CNA
Timeline
Cashier
Big Lots
2023.11 - Current (2 education.years_Label & 9 education.months_Label)
Cashier/Customer Service
Circle K
2023.03 - 2023.09 (6 education.months_Label)
CSR Agent
Alorica
2021.11 - 2022.03 (4 education.months_Label)
Warehouse Worker
Temp Agency
2021.01 - 2021.06 (5 education.months_Label)
Shift Manager
Taco Bell
2019.06 - 2021.04 (1 education.year_Label & 10 education.months_Label)
Office Assistant
Carolina Community Actions
2019.05 - 2019.08 (3 education.months_Label)
NANA
NANA in Nursing Assistant
Fort mill high school
High school diploma or GED