Ashya Jones
Romulus,MI
Summary
Dependable and resourceful professional with over 8 years of experience in customer service, conflict resolution, and operational support. Proven ability to manage high-volume client interactions with empathy and efficiency, ensuring positive experiences even in challenging situations. Skilled in addressing sensitive issues, coordinating communications, and delivering clear, courteous service that fosters trust and loyalty among clients. Recognized for adaptability, strong organizational skills, and a commitment to problem-solving that consistently enhances customer satisfaction and drives business success.
Overview
12
12
years of professional experience
Work History
Produce Team Member
WHOLE FOODS
Ann Arbor, MI
01.2026 - Current
- Prepared, cut, and packaged fresh produce and flowers according to quality and presentation standards
- Handled, stored, labeled, and dated products properly to maintain freshness
- Checked produce and flowers for freshness and quality
- Maintained clean, organized, and sanitary work areas
- Cared for fresh flowers by trimming, conditioning, watering, and maintaining displays
- Prepared customer orders and assisted customers with product and floral selections
- Followed food safety, health, and workplace guidelines
- Minimized product waste through proper handling and storage
- Worked efficiently in a fast-paced environment
- Demonstrated attention to detail and strong presentation skills
- Worked well with team members and provided friendly, professional customer service
- Reliable, punctual, and able to perform repetitive tasks and stand for extended periods
Flower Warehouse Associate
DBG FLOWERS
Warren, MI
01.2024 - 01.2025
- Designed and assembled floral bouquets with attention to color balance, style, and presentation
- Secured and packaged flowers to ensure freshness and prevent damage during shipment
- Prepared bulk floral orders for distribution, ensuring accuracy and timely completion
- Handled flowers with care and maintained hydration to effectively extend product lifespan
- Inspected flowers for quality, removing damaged or wilted stems before arrangement
- Worked efficiently in a fast-paced environment to meet daily production goals and deadlines
- Coordinated with team members to efficiently fulfill large-scale orders for retail and wholesale clients
- Organized finished products for shipment, ensuring proper labeling and packaging standards
- Maintained a clean and organized workspace following safety and sanitation guidelines
Founder & Artist
Independent Art & Jewelry Business
01.2024 - 01.2025
- Design and sell handmade jewelry, prints, stationery, and miniature clay sculptures
- Managed online sales, packaging, and customer communication to enhance customer experience
- Showcased products at pop-ups, craft fairs, and digital platforms to increase brand visibility
- Implemented strategies to resolve conflicts with clients effectively. to ensure client satisfaction and resolve service-related issues
Salon Suite Owner
Self-Employed
01.2024 - 01.2025
- Founded and operated an independent nail salon suite, delivering high-quality nail care services and maintaining a loyal clientele.
- Managed daily business operations, including scheduling, client communication, and inventory management to enhance client experience.
- Oversee budgeting, ordering supplies, and managing salon expenses to ensure profitability.
- Utilize booking and CRM systems to streamline operations and track client preferences.
- Promoted services through social media and word-of-mouth, resulting in steady client growth and positive client feedback.
- Oversaw budgeting, ordered supplies, and managed salon expenses to maintain profitability.
- Foster long-term relationships through attentive service and consistent follow-up, maintaining a loyal client base.
Nail Technician
ESSENCE BEAUTY BAR
Warren, MI
01.2021 - 01.2024
- Provided professional nail care services, effectively managing high volume of recurring clients to enhance client satisfaction.
- Ensured clean and sanitary workspace, strictly adhering to state board regulations and safety protocols to promote a safe environment.
- Cultivated strong client relationships through personalized care and exceptional customer service, driving repeat business.
- Maintained a clean and sanitary workspace, adhering to all state board regulations and safety protocols.
- Stayed updated on industry trends and new techniques to enhance service offerings.
- Supported front desk operations by assisting with scheduling, phone inquiries, and product recommendations.
- Worked collaboratively with salon staff to maintain a professional and welcoming environment
Nail Technician
VIP NAILS & SPA
Royal Oak, MI
01.2017 - 01.2021
- Provided professional nail care services, cultivating loyalty among high volume of recurring clients.
- Built strong client relationships through excellent customer service and personalized care, contributing to repeat business.
- Developed strong client relationships through exceptional customer service and personalized care, driving repeat business.
- Maintained a clean and sanitary workspace, adhering to all state board regulations and safety protocols.
- Stayed updated on industry trends and new techniques to enhance service offerings.
- Supported front desk operations by assisting with scheduling, phone inquiries, and product recommendations.
- Addressed client concerns promptly, enhancing overall service experience and client satisfaction.
Customer Service Associate
MJR Theaters
01.2015 - 01.2017
- Facilitated positive guest interactions in a busy environment in a fast-paced environment with professionalism and care.
- Executed cash handling and point-of-sale transactions while maintaining high guest satisfaction.
- Supported crowd management efforts during events to ensure safety and resolved customer concerns or complaints on the spot.
Education
Fine Arts
Macomb Community College
Warren, MI01-2020
High School Diploma - undefined
Warren Mott High School
Warren, MI01-2016
Skills
- Conflict Resolution & De-escalation
- Customer Service & Retention
- Communication & Interpersonal Skills
- Scheduling & Time Management
- Business Operations & Organization
- Critical Thinking & Problem Solving
- Multitasking in Fast-Paced Environments
- Tech-Savvy: Digital Booking & CRM Tools
- Team Collaboration
- Attention to Detail
- Workplace Cleanliness & Safety Compliance
Timeline
Produce Team Member
WHOLE FOODS
01.2026 - Current
Flower Warehouse Associate
DBG FLOWERS
01.2024 - 01.2025
Founder & Artist
Independent Art & Jewelry Business
01.2024 - 01.2025
Salon Suite Owner
Self-Employed
01.2024 - 01.2025
Nail Technician
ESSENCE BEAUTY BAR
01.2021 - 01.2024
Nail Technician
VIP NAILS & SPA
01.2017 - 01.2021
Customer Service Associate
MJR Theaters
01.2015 - 01.2017
High School Diploma - undefined
Warren Mott High School
Fine Arts
Macomb Community College