ASHYAN BAKER
Killeen,TX
Summary
Dynamic HR Specialist with a proven track record at CVS Caremark, enhancing customer relations and streamlining operations. Recognized for expertise in organizational development and talent management, leading to improved service delivery through effective HR programs and a commitment to workplace diversity. Proficient in recruiting and personnel relations, strategies have consistently increased employee satisfaction and performance.
Overview
7
7
years of professional experience
Work History
Human Resources Specialist
CVS caremark
Killeen, TX
04.2018 - 05.2025
- Developed policies and procedures related to customer service operations
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions
- Resolved customer inquiries and complaints requiring management-level escalation
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary
- Delivered continuous training to associates to maximize performance and customer relations skills
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
Insurance Agent
Artech
Killeen
09.2021 - 01.2025
- Resolved customer complaints in a timely manner to maintain high satisfaction levels
- Improved data collection accuracy by structuring systems for desktop spreadsheets
- Responded quickly and accurately to inquiries from clients regarding their coverage plans
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements
- Developed and implemented comprehensive insurance plans for clients according to their individual needs
Teen Chat Customer Service Rep Overnight
Journey To Dream
Killeen
03.2020 - 06.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Updated system with order specifics and customer details, preferences, and billing information
- Maintained a high level of professionalism when dealing with difficult customers
- Developed strong customer relationships to encourage repeat business
- Identified opportunities for upselling additional products or services based on customer needs
Education
High School Diploma -
Indian River Highschool
Watertown, NY06.2017
Skills
- Event management
- Union relations
- Personnel relations
- Recruiting
- Employee onboarding
- Paperwork verification
- Customer relations
- HR program development
- Employee surveys
- Talent management
- Workplace diversity cultivation
- Policies implementation
- Organizational development
Timeline
Insurance Agent
Artech
09.2021 - 01.2025
Teen Chat Customer Service Rep Overnight
Journey To Dream
03.2020 - 06.2022
Human Resources Specialist
CVS caremark
04.2018 - 05.2025
High School Diploma -
Indian River Highschool