ASHYIA WILLIAMS
Addison,TX
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable, with a swift capacity to learn and implement new skills effectively. Committed to leveraging strengths to drive team success and contribute to overall organizational growth. A results-driven mindset ensures a focus on achieving objectives and fostering collaborative environments.
Overview
10
10
years of professional experience
Work History
Substitute Teacher, K-Eighth Grade
DISD School District
Dallas, TX
07.2025 - 01.2026
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Delivered engaging lesson plans across various subjects for K-Eighth grade students.
- Managed classroom behavior effectively, fostering a positive learning environment.
- Adapted instructional strategies to meet diverse student needs and learning styles.
- Implemented technology tools to enhance student interaction and learning outcomes.
- Provided individualized support to students requiring additional assistance or accommodations.
- Increased student engagement through the use of interactive activities, group projects, and multimedia presentations.
Property Specialist
State Farm
Richardson, TX
11.2023 - 07.2025
- Properly document and manage all aspects of file during life of claim (investigation, correspondence, negotiation, and settlement).
- Investigate question's on coverage under reservation of rights and advise Underwriting Department of adverse findings.
- Oversee assigned claims in accordance with policy contract, internal best practices, industry standards, Fair Claim Practices, regulate guidelines applicable case law, and jurisdictional requirements.
- Communicate timely and professionally with insureds, claimants, witnesses, attorneys, and other carriers via telephones and written correspondence to set expectations, explain rational behind decisions made, and negotiate settlement as appropriate through resolution.
- Responsible for the completion of property and injury evaluations to determine reasonable and related costs. Works within settlement authority; submits requests to management for authority to negotiate, settle, accept, or deny claims when appropriate.
Operations Supervisor
DHL-Nike
Wilmer, TX
05.2021 - 11.2023
- Oversaw staffing and onboarding for warehouse personnel, ensuring timely access to systems and resources.
- Provided guidance on HR procedures, scheduling, and employee relations.
- Maintained digital and manual filing systems for personnel records and training documentation.
- Led initiatives to improve workflow efficiency and data accuracy across planning platforms.
- Ensured compliance with applicable laws and regulations related to operations including health and safety standards.
Case Manager
RxCrossroads by McKesson
Irving, TX
02.2018 - 03.2021
- Participated in team meetings to discuss case management strategies for individual cases.
- Educated clients on available community resources and how to access them effectively.
- Verified insurance benefits and secured authorizations for patient medication access.
- Acted as a patient advocate during appeals and disputes, ensuring timely resolution.
- Maintained HIPAA-compliant documentation and collaborated with providers and payers.
- Monitored and evaluated case management services to ensure quality and effectiveness.
Insurance Verification Specialist
Carter Eye Center
Dallas, TX
10.2015 - 01.2018
- Utilized exceptional customer service skills to resolve benefit inquiries, improving patient satisfaction and reducing billing delays.
- Reviewed patient deductibles and copays and entered into billing system.
- Verified patient insurance coverage and obtained pre-authorizations for procedures and eligibility prior to appointments.
- Proficiently handled high call volumes while maintaining quality service standards.
- Ensured documentation accuracy and compliance with payer requirements.
Education
Certification - Medical Office Assistant
PCI Health Training Center
High School Diploma - undefined
A.Maceo Smith High
05-2010
Skills
- Virtual teamwork
- HIPAA compliance expertise
- Analytical problem-solving
- Effective time management
- Effective communication skills
- Record keeping
- Analytical reasoning
- Effective classroom management
- Leadership development
- Claims analysis
- Detail-oriented data management
- Logistics management
- Educational program development
- customer engagement
- Relationship building and management
Timeline
Substitute Teacher, K-Eighth Grade
DISD School District
07.2025 - 01.2026
Property Specialist
State Farm
11.2023 - 07.2025
Operations Supervisor
DHL-Nike
05.2021 - 11.2023
Case Manager
RxCrossroads by McKesson
02.2018 - 03.2021
Insurance Verification Specialist
Carter Eye Center
10.2015 - 01.2018
High School Diploma - undefined
A.Maceo Smith High
Certification - Medical Office Assistant
PCI Health Training Center