Asia Bester
251 Dearborn Way 220
Summary
Dynamic Floor Supervisor with extensive experience at McDonald’s, excelling in team leadership and customer satisfaction. Proven track record in optimizing operations and enhancing performance through effective training and conflict resolution. Skilled in POS systems and inventory management, fostering a positive work environment that drives employee engagement and loyalty.
Overview
6
6
years of professional experience
Work History
Floor Supervisor
McDonald’s
Aurora, CO
04.2021 - Current
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained new employees on company policies, safety protocols, and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer complaints promptly to maintain high satisfaction and loyalty rates.
- Coordinated shift schedules to optimize staffing levels during peak business hours.
- Monitored food quality and safety compliance through regular inspections and audits.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Evaluated work of Number floor employees to improve performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Terrapin Dispensary
Aurora, CO
05.2025 - 01.2026
- Assisted customers with product inquiries and recommendations to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained knowledge of product offerings and compliance regulations to provide informed support.
- Resolved customer complaints and issues promptly, ensuring a positive experience.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Cashier Team Lead
McDonald's Restaurant
Aurora, CO
05.2020 - 12.2021
- Supervised cash handling and daily financial reconciliation processes.
- Trained new team members on customer service standards and operational procedures.
- Managed high-volume cash register operations during peak hours efficiently.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Implemented process improvements that reduced transaction times at checkout stations.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
Education
High School Diploma -
Aurora Central High School
Aurora, COSkills
- Customer satisfaction
- Team leadership
- POS systems operations
- Customer relations
- Team supervision
- Policy enforcement
- Performance improvements
- Stock management
- Safety monitoring
- Loss prevention
- Performance optimization
- Retail merchandising
- Workplace organization
- Sales monitoring
- Employee training
- Customer engagement strategies
- Workplace safety
- Positive attitude
- Team management
- Decision-making
- Order picking and processing
- Schedule coordination
- Material handling and moving
- Work order explanation
- Work scheduling
- Loading and unloading
- Warehouse logistics
- Information verification
Timeline
Customer Service Representative
Terrapin Dispensary
05.2025 - 01.2026
Floor Supervisor
McDonald’s
04.2021 - Current
Cashier Team Lead
McDonald's Restaurant
05.2020 - 12.2021
High School Diploma -
Aurora Central High School